An ITIL& SIAM certified professional with 12 years of experience in IT Service industry with expertise in ITIL & SIAM process consulting and its end-to-end implementation & transformation projects. Having worked with top notch clients globally across industry verticals.
Managing ITSM teams - major Incident, Problem, Risk, Change & Knowledge management.
Results-driven IT management professional with deep expertise in handling critical incidents and restoring services swiftly. Demonstrated ability to lead cross-functional teams through complex problem-solving, ensuring minimal downtime and high operational efficiency. Strong focus on communication, adaptability, and fostering collaborative environment to achieve optimal outcomes. Skilled in incident response, root cause analysis, and stakeholder management.
Understanding of ITIL Service Management principles particularly Major Incident, Problem, Change and Knowledge Management
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