Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
Generic

Akhil Xavier Mathew

Kerala

Summary

Diligent Hospitality Worker with great people skills. Dedicated to providing guests with best-in-class service and elevating reputation of establishment. Equipped to reliably meet standards and go above requirements to help team members with wide-ranging hospitality needs.

Overview

3
3
years of professional experience

Work History

Property Manager

ZoWorld
Bangalore
11.2024 - 04.2025
  • Oversaw daily operations, maintenance, and administration of various properties.
  • Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
  • Collaborated with clients to identify their goals and expectations from the event.
  • Developed event themes and concepts to ensure successful execution of events.
  • Led a team of 10 to 15 housekeeping and kitchen staff to ensure smooth operations.

Resident Captain

Stanza Living
Kochi
06.2024 - 10.2024
  • Coordinated with cross-functional teams to ensure smooth operations.
  • Maintained accurate records of operational data and documents for audit purposes.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Trained new employees on operational procedures and protocols.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

CSA

Sutherland Global Services
Kochi
02.2024 - 05.2024
  • Participated in training and other learning opportunities to expand knowledge of company and position.
  • Communicated information to customers about product quality, value and style.
  • Assisted customers with selecting products, answering questions, and making product recommendations.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Referred inquiries to supervisors where appropriate and kept customers updated throughout process.

Guest Service Associate

Dreamland Residency
Kottayam
01.2023 - 02.2024
  • Provided administrative support to staff members.
  • Developed vast knowledge of local area to provide guests with information about dining options, arts, culture and other entertainment.
  • Offered guests beverages and refreshments upon check-in.
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Completed opening and closing checklists to ensure smooth restaurant operations.

Catering Assistant

Ronaldosspago Catering Services
Qatar
10.2022 - 12.2022
  • Provided excellent customer service by interacting with guests during events.
  • Adhered to all health department regulations regarding food handling and sanitation practices.
  • Reconciled oral instructions with written order sheets to achieve correct and organized product setup.
  • Managed inventory and restocked catering supplies as needed.
  • Communicated effectively with team members to ensure smooth operations during events.
  • Prepared and arranged buffet tables, including food presentation and decor elements.
  • Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.

Intern

Madinat Jumeirah
Dubai
12.2021 - 05.2022
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Verified order accuracy and delivered to guests on-time to promote great service.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Greeted guests upon arrival to the event and provided them with information about the venue.
  • Participated in ongoing training to enhance job skills and knowledge.
  • Organized linens for the table settings.
  • Helped with serving food to guests during the event.
  • Removed trays and stacked dishes for return to kitchen after finished meals.
  • Effectively multitasked within fast-paced environment.
  • Collaborated with colleagues to develop new ideas for future banquets.
  • Responded promptly to guest inquiries or requests throughout the duration of each event.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.

Education

Bachelor of Science - Hotel Management

Yuvakshetra Institute of Management Studies
Kerala, India
04-2022

High School Diploma -

Bhavans Adarsha Vidyalaya
Kerala, India
04-2019

Skills

  • Customer service
  • Property management
  • Vendor management
  • Order management
  • Event coordination
  • Menu knowledge
  • Team leadership
  • Conflict resolution
  • Problem-solving
  • Budget management

Affiliations

  • Into outdoor sports, farming and enjoying the simple pleasures in life.

Languages

Malayalam
First Language
English
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2

References

Mr Abraham Chacko

Associate Director of Operations | Madinat Jumeirah

Tel : +971 555009187

Email : abraham.chacko@jumeirah.com

Timeline

Property Manager

ZoWorld
11.2024 - 04.2025

Resident Captain

Stanza Living
06.2024 - 10.2024

CSA

Sutherland Global Services
02.2024 - 05.2024

Guest Service Associate

Dreamland Residency
01.2023 - 02.2024

Catering Assistant

Ronaldosspago Catering Services
10.2022 - 12.2022

Intern

Madinat Jumeirah
12.2021 - 05.2022

Bachelor of Science - Hotel Management

Yuvakshetra Institute of Management Studies

High School Diploma -

Bhavans Adarsha Vidyalaya

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Akhil Xavier Mathew