Akhil Xavier Mathew
Kerala
Summary
Diligent Hospitality Worker with great people skills. Dedicated to providing guests with best-in-class service and elevating reputation of establishment. Equipped to reliably meet standards and go above requirements to help team members with wide-ranging hospitality needs.
Overview
3
3
years of professional experience
Work History
Property Manager
ZoWorld
Bangalore
11.2024 - 04.2025
- Oversaw daily operations, maintenance, and administration of various properties.
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
- Collaborated with clients to identify their goals and expectations from the event.
- Developed event themes and concepts to ensure successful execution of events.
- Led a team of 10 to 15 housekeeping and kitchen staff to ensure smooth operations.
Resident Captain
Stanza Living
Kochi
06.2024 - 10.2024
- Coordinated with cross-functional teams to ensure smooth operations.
- Maintained accurate records of operational data and documents for audit purposes.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Trained new employees on operational procedures and protocols.
- Prepared staff work schedules and assigned team members to specific duties.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
CSA
Sutherland Global Services
Kochi
02.2024 - 05.2024
- Participated in training and other learning opportunities to expand knowledge of company and position.
- Communicated information to customers about product quality, value and style.
- Assisted customers with selecting products, answering questions, and making product recommendations.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Referred inquiries to supervisors where appropriate and kept customers updated throughout process.
Guest Service Associate
Dreamland Residency
Kottayam
01.2023 - 02.2024
- Provided administrative support to staff members.
- Developed vast knowledge of local area to provide guests with information about dining options, arts, culture and other entertainment.
- Offered guests beverages and refreshments upon check-in.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Completed opening and closing checklists to ensure smooth restaurant operations.
Catering Assistant
Ronaldosspago Catering Services
Qatar
10.2022 - 12.2022
- Provided excellent customer service by interacting with guests during events.
- Adhered to all health department regulations regarding food handling and sanitation practices.
- Reconciled oral instructions with written order sheets to achieve correct and organized product setup.
- Managed inventory and restocked catering supplies as needed.
- Communicated effectively with team members to ensure smooth operations during events.
- Prepared and arranged buffet tables, including food presentation and decor elements.
- Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
Intern
Madinat Jumeirah
Dubai
12.2021 - 05.2022
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Verified order accuracy and delivered to guests on-time to promote great service.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Greeted guests upon arrival to the event and provided them with information about the venue.
- Participated in ongoing training to enhance job skills and knowledge.
- Organized linens for the table settings.
- Helped with serving food to guests during the event.
- Removed trays and stacked dishes for return to kitchen after finished meals.
- Effectively multitasked within fast-paced environment.
- Collaborated with colleagues to develop new ideas for future banquets.
- Responded promptly to guest inquiries or requests throughout the duration of each event.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
Education
Bachelor of Science - Hotel Management
Yuvakshetra Institute of Management Studies
Kerala, India04-2022
High School Diploma -
Bhavans Adarsha Vidyalaya
Kerala, India04-2019
Skills
- Customer service
- Property management
- Vendor management
- Order management
- Event coordination
- Menu knowledge
- Team leadership
- Conflict resolution
- Problem-solving
- Budget management
Affiliations
- Into outdoor sports, farming and enjoying the simple pleasures in life.
Languages
Malayalam
First Language
English
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2
Timeline
Property Manager
ZoWorld
11.2024 - 04.2025
Resident Captain
Stanza Living
06.2024 - 10.2024
CSA
Sutherland Global Services
02.2024 - 05.2024
Guest Service Associate
Dreamland Residency
01.2023 - 02.2024
Catering Assistant
Ronaldosspago Catering Services
10.2022 - 12.2022
Intern
Madinat Jumeirah
12.2021 - 05.2022
Bachelor of Science - Hotel Management
Yuvakshetra Institute of Management Studies
High School Diploma -
Bhavans Adarsha Vidyalaya