Akhil Yerubandi

Configuration Specialist

Salesforce

HYDERABAD

06.2020 - 09.2022

Company Overview: Amazon strives to be the world's most customer centric company .Amazon customer service (cs) is to create and implement creative tools that are driven by consistency and scale in a fast paced, proof of concept driven environment
Performed the roles of Salesforce.com Administrator, configuration Specialist
Manage Salesforce.com CRM including support requests and escalated administrative needs of users by providing prompt and complete resolution to technical challenges and business support issues
Lead end-to-end campaign management, from planning to execution and performance analysis across email, SMS, and loyalty programs.
Implemented CRM strategies using Salesforce to improve customer retention, resulting in a 15% increase in engagement within the first 6 months.
Managed customer segmentation and tailored marketing campaigns based on data insights, improving customer response rates by 20%.
Coordinated with cross-functional teams (marketing, digital, sales) to ensure the seamless execution of campaigns aligned with business objectives.
Experienced in using DATA LOADER,WORKBENCH AND IMPORT WIZARD for insert, update and delete and also for import and export of data from Salesforce.com objects
Administering Salesforce environment including configuring profiles, roles, security settings, sharing rules, custom fields, page layouts, workflows, process builders, validation rules, sharing rules, Assignment rules
Strong knowledge in preparing reports, dashboards according to client requirement
Experienced in creating Custom Apps, Custom fields, Lightning process builder, Handling page layouts and field dependencies
Involved in Querying salesforce tables using SOQL and SOSL queries using Force.com Environment: salesforce.com, Sales cloud, Service cloud, Force.com