Akhil R

• Managed end-to-end onboarding of transportation carriers across Worldwide regions.

• Onboarded 500+ Carrier SCAC & SAT configurations globally.

• Owned onboarding lifecycle including stakeholder management, UAT, pre-production testing,

audit approvals and production launch.

• Collaborated with TFS Tech, AP, Finance, Carrier Managers and Operations teams.

• Performed post-launch audits, resolved business validation failures and configuration issues.

• Worked directly with carriers to ensure timely invoice processing.

• Designed the Post Launch Defect (PLD) initiative to reduce post-launch defects.

• Served as Controllership SPOC for production support, technical escalations and RCA.

• Drove continuous process improvements and managed multiple global onboarding programs.

• Handling all the On boarding process
• Maintaining of HRMS Data.
• Creating Email Id, EA & EPD for all the New Joinees.
• Follow up with candidates for Tentative Date of Joining and Signed joining documents.
• Arrangements of new Joinees, i.e. seat allocation, making arrangement for desk phone, Laptops etc.
• Handling payroll for 800 Employees before 3rd of every month (Third party role).
• Handling with all the clients like IOCL, PGCIL, NPCIL, JSPL, TBSL, SAIL, TATA Steel, IISCO and RSP for PF & ESIC Payment before 15th of every month.
• Coordinating with head office for PF & ESI withdrawal/Transfer.
• Conducting Exit Interviews.
• The Quality Services SBU provides complete inspection, certification and training services across all infrastructure sectors including Power, Hydrocarbons, Metals & Minerals etc. The company has a large client base of more than 1000 clients and has experience of providing services in about 40 countries bearing testimony to the value it offers.
• International:
• Once the candidate clears the Technical round, documents are verified and T&C will be released to all the International Candidates.
• After receiving the acceptance formatted CV along with documents will be shared to the client.
• Once client approves the candidates medial will be done and empanelment letter will be issued.
• Recruitment & Selection:
• Managed end-to-end Recruitment (Sourcing, Screening, Initial Telephonic discussions, Negotiations according to budget assigned, on boarding).
• Sourcing profiles through Naukri, LinkedIn & Social Media etc.
• Drive recruitment for International and Domestic Business across functions.
• Discuss current and prospective staffing requirements with Business Team.
• Optimization of Resources to ensure maximum utilization.
• Performing searches according to specific job requirements in internal database, Job Portals and using other recruitments techniques.
• Training the stakeholders about the new EA tool e.g. the Project Managers, administrators, VP’s, also give inputs to the tool enhancement team about the existing tool also process improvement.
• Enhanced understanding of the business requirements and selecting right candidate at right time.
• Lowering new hire failure rate.
• Closing the position within the TAT.

• Handling Inbound Calls about process Queries & Enquiries.
• Handling escalations & issue calls
• Worked for selling all the accessories and devices that Naaptol Provided.
• Used to mention the entire details of models of products like Laptop, Mobile, Datawind calling Tablets etc.
• Take more than a 100 calls a day after login.
• Used to provide training to the new folks regarding call handling and selling process of all products
• Develop strong customer relationships and will be responsible to resolve queries of the customer through e-mail and chat within the assigned TAT
• Assists and supports the Team Leaders
• Client: Naaptol

• Handling Inbound and Outbound calls.
• Explaining about product Advantages, Benefits and features to customers.
• Solving Customer queries and taking complaints and forward to the concern higher Authorities.
• Completing the target within the time line
• Handling entire floor in the absence of Team Leader
• Caretel is a joint venture company with IOCL – Indian oil corporation.
• Client: Indian Oil Corporation Ltd, BPCL & HPCL