AKHILA DAS K
SENIOR CUSTOMER SERVICE DEPARTMENT (SENIOR CSD EXECUTIVE )
Thrissur
Summary
Dedicated and customer-focused professional with 3 years of experience in delivering exceptional service to clients. Proven track record of resolving customer queries and complaints efficiently, while building strong relationships and driving customer loyalty.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Customer Service Department
Varna Glass & Plywood Trading Pvt Ltd
05.2023 - Current
- Handle customer inquiries and resolve issues in a timely and professional manner
- Provide product information and assist with orders, returns, and exchanges
- Collaborate with internal teams to ensure seamless customer experience
- Document customer interactions and maintain accurate records
- Continuously improve customer satisfaction and loyalty through excellent service
Salesgirl
Kalyan Silks
03.2022 - 02.2023
- Gained hands-on experience in sales and customer service, working with a wide range of textile products.
- Developed strong relationships with customers, understanding their needs and preferences to provide personalized service.
- Contributed to achieving sales targets and maintaining a high level of customer satisfaction.
- Collaborated with the sales team to drive sales growth and improve overall customer experience.
- Learned about textile products, including fabrics, designs, and trends.
Administrative Staff
Sadhana Engineering Industries
07.2021 - 01.2022
- Provided administrative support to ensure smooth operations
- Gained experience in office management, documentation, and coordination
- Developed strong organizational and communication skills
Education
Bachelor of Commerce - Co-operation
Calicut University
01-2021
Higher Secondary School Certificate - Commerce
01-2018
Secondary School Leaving Certificate - undefined
01-2016
Skills
- Excellent Communication Skills
- Problem-Solving & Conflict Resolution
- Product Knowledge
- Time Management & Adaptability
Timeline
Customer Service Department
Varna Glass & Plywood Trading Pvt Ltd
05.2023 - Current
Salesgirl
Kalyan Silks
03.2022 - 02.2023
Administrative Staff
Sadhana Engineering Industries
07.2021 - 01.2022
Higher Secondary School Certificate - Commerce
Secondary School Leaving Certificate - undefined
Bachelor of Commerce - Co-operation
Calicut University