Akhila Kollipara
Business Operations Specialist
Hyderabad,TG
Summary
Forward-thinking Operations Specialist bringing over 10+ years of experience in various fields like planning and coordination, Project Management Operations (PMO), Project Status Reporting, Communications, Resource Management Stakeholder Management, New joiner planning and campus recruitment activities. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Hardworking and driven to work quickly and effectively on projects in all types of environments.
7 years of experience working with clients with both face to face and verbal interactions on a daily basis. Involved in end to end Project Management Life Cycle from project initiation, planning till delivery, billing and closure.
Hands on experience in Automation tools like Macros, SharePoint Design. Excellent customer service skills and communication skills (Verbal & Written). Excellent Analytical & Organization skills which helps frontend business and work with stakeholders seamlessly.
Experienced in new report formatting as per the business which helps in managing and planning as per resource Management Played key role in various BCP (Business Continuity Program) in Accenture.
Proficient in tools like MS Excel, MS Project, MS SharePoint,MS PowerPoint, Macros.
Overview
11
11
years of professional experience
1
1
Certificate
40
40
years of post-secondary education
Work History
Business Operations Specialist
Accenture solutions Private Limited
01.2014 - Current
- Currently working with the Accenture business operations team as a Business Operations Lead.
- Part of Entry level planning team, closely works with leadership in planning entry level hiring by track for the fiscal and coordinate with campus, training & market Ops.
- Closing work with campus to help onboard entry level employees as per the plan by track. coordinate with Onboard team & tech team and see to OB happens as per the plan.
- Shares skill plan with training team basis the demand/demand forecast and initiate training for all the OB.
- Once training starts, will move employees to respective markets basis demand ask and get see to that they are locked to projects.
- Maintain & manages a team of 6 and see to that all deliverables are met on time with minimal errors
- POC for New Associate hiring Planning/Niche Hiring/ &Absorption across Market as per the Forecast provided by Markets within Accenture
- Prepares Forecast for VSP Hiring (Visiting School Program) as per the Market requirement
- Provides support for design thinking and Automation of tools and reports for different projects based on requirement which helps in efforts & cost savings
- Working on Accenture Capacity planning tool in allocation and release of seats for all Project resources
- Creation of templates as per the project requirement
- Maintains trackers of various Lateral Cross trainings conducted across IDC and lock those resources for respective trainings
- Single POC for all the Colleges in the south from Business Operations team
- Visits the colleges during the Campus events and provides all the required support needed
- Provides supply to LCT trainings to location leads as per the Skill, level and location
- Handled BCP activity during COVID-19 Pandemic in making sure almost all employees have Laptop/Desktop available with them to work from home
- Participated in meetings and associated events to help define and achieve organizational objectives.
- Monitored and tracked project execution of tasks.
- Have received many rewards from Leadership in managing this activity effortlessly
- Collected, organized and provided data to maintain program status and customer commitments.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Coached staff on daily performance and conducted evaluations to constructively address concerns.
- Detected errors and initiated or arranged for corrective action, following through with cognizant parties to verify resolution.
- Developed various effective improvement plans in 2020/2021.
- Decreased product defects
Management Information System Analyst
MIS
11.2010 - 01.2014
- Handled the team of entire, for Tata Sky Process with 07 executives
- Responsible all the SLA dashboards
- Managed team of 5 employees, overseeing hiring, training, and professional growth of employees.
- Adhocs Requirement as per Client and Management Requirement
- Preparing Schedules for PAN India for TTSL Process based on Requirement
- Maintaining Head Count details of PAN India
- Generating reports for every 2hrs as per Client requirement & allocating calls to agents to close the Sr’s with in SLA with contact percentage 70%.
- Supervised work of contracted employees to keep on task for timely completion.
- Maintained energy and enthusiasm in fast-paced environment.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Received and processed stock into inventory management system.
- Used coordination and planning skills to achieve results according to schedule.
- Saved $2500 by implementing cost-saving initiatives that addressed long-standing problems.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Led projects and analyzed data to identify opportunities for improvement.
Education
Bachelor of Technology - EIE
JNTUH university
Skills
Planning and Coordination
Certification
Prince 2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Prince 2
07-2017
Business Operations Specialist
Accenture solutions Private Limited
01.2014 - Current
Management Information System Analyst
MIS
11.2010 - 01.2014
Bachelor of Technology - EIE
JNTUH university
Similar Profiles
Nitin MathewNitin Mathew
Bid Manager - Team Lead at Accenture Solutions Private LimitedBid Manager - Team Lead at Accenture Solutions Private Limited
CMA ANKIT BHATIACMA ANKIT BHATIA
Senior Analyst at Accenture Solutions Private LimitedSenior Analyst at Accenture Solutions Private Limited
Tanya SinghalTanya Singhal
Record to Report Ops Analyst at Accenture Solutions Private Limited, NoidaRecord to Report Ops Analyst at Accenture Solutions Private Limited, Noida
Yashwanth BYashwanth B
Backup Administrator at Accenture Solutions Private LimitedBackup Administrator at Accenture Solutions Private Limited
Ganesh JosyulaGanesh Josyula
Senior Technical Consultant at InfovitySenior Technical Consultant at Infovity