Summary
Overview
Work History
Education
Skills
Roles And Responsibilities
Personal Information
Additional Information
Certification
Timeline
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AKHILA MURALEEDHARAN

BANKING
Angamaly

Summary

Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to drive Branch Business without impacting quality of products and services. Reliable team player committed to building high-performing teams. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience
2
2
Certifications
1
1
Language

Work History

BRANCH OPERATIONAL MANAGER

HDFC BANK LTD
02.2018 - Current
  • Managed daily branch operations for optimal productivity and customer satisfaction.
  • Enhanced customer experience by providing exceptional service and addressing concerns promptly.

Assistant Manager – Sales

Axis Bank Ltd
07.2015 - 08.2016
  • CASA Acquisitions and Revenue Generation
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.

Officer Sales

Axis Bank Ltd
10.2012 - 06.2015
  • Increased customer satisfaction by actively listening to their needs and providing tailored product recommendations.

Business Development Executive

Axis Bank Ltd
12.2011 - 09.2012
  • Increased sales revenue by identifying new business opportunities and establishing strong relationships with key clients.

Education

MASTER IN COMMECRCE - FINANCIAL ACCOUNTING

MAHATMA GANDHI UNIVERSITY
ERNAKULAM
04.2001 -

Bachelor in Commerce - Financial Accounting

MAHATMA GANDHI UNIVERSITY
04.2001 -

Skills

Administrative Management

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Roles And Responsibilities

  • Acquisition of new clients and managing existing clients for enhancing book size of the branch.
  • Organizing and conducting Promotional, Lead Generation activity, Sales meetings, NRI campaigns and customers meet
  • Cross selling of Life Insurance, General insurance, Mutual Funds, PIS account, Online Trading, DEMAT and Asset Products
  • Managing / servicing existing client relationships and bring in new relationships through referrals/ active solicitation.
  • Working on Finacle system, CRM, MIS, Sales tools, monitoring regulatory changes, monitoring KYC guidelines, participation in bank’s training on policies and various product and process trainings.

Personal Information

  • Citizenship: India
  • Father's Name: Muraleedharan Nair
  • Date of Birth: 05/17/91
  • Gender: Female
  • Marital Status: Single

Additional Information

My Hard Work Yielded many memorable moments in this journey.....


15 Awards/Certificates as Outstanding/Best Performer in Sales Role under various contests run by the organization over a period of 5 years. Majorly, cross selling products like Life Insurance, CASA, Demat and Trading Account, General Insurance, FDs etc.


Becoming a part of Million Dollar Round Table being a Dream of Every Financial Advisors, i was successful to attend it 4 times in a row...

  • MDRT Dubai
  • MDRT Malaysia
  • MDRT Korea
  • MDRT Singapore

Holding the same spirit to add more such feathers in my Career Hat.....

Certification

Course Completed in Tally Software

Timeline

BRANCH OPERATIONAL MANAGER

HDFC BANK LTD
02.2018 - Current

Assistant Manager – Sales

Axis Bank Ltd
07.2015 - 08.2016

Officer Sales

Axis Bank Ltd
10.2012 - 06.2015

Business Development Executive

Axis Bank Ltd
12.2011 - 09.2012

MASTER IN COMMECRCE - FINANCIAL ACCOUNTING

MAHATMA GANDHI UNIVERSITY
04.2001 -

Bachelor in Commerce - Financial Accounting

MAHATMA GANDHI UNIVERSITY
04.2001 -
AKHILA MURALEEDHARANBANKING