AKHILA MURALEEDHARAN
BANKING
Angamaly
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to drive Branch Business without impacting quality of products and services. Reliable team player committed to building high-performing teams. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
2
2
Certifications
1
1
Language
Work History
BRANCH OPERATIONAL MANAGER
HDFC BANK LTD
02.2018 - Current
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Enhanced customer experience by providing exceptional service and addressing concerns promptly.
Assistant Manager – Sales
Axis Bank Ltd
07.2015 - 08.2016
- CASA Acquisitions and Revenue Generation
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Officer Sales
Axis Bank Ltd
10.2012 - 06.2015
- Increased customer satisfaction by actively listening to their needs and providing tailored product recommendations.
Business Development Executive
Axis Bank Ltd
12.2011 - 09.2012
- Increased sales revenue by identifying new business opportunities and establishing strong relationships with key clients.
Education
MASTER IN COMMECRCE - FINANCIAL ACCOUNTING
MAHATMA GANDHI UNIVERSITY
ERNAKULAM 04.2001 -
Bachelor in Commerce - Financial Accounting
MAHATMA GANDHI UNIVERSITY
04.2001 -
Skills
Administrative Management
Customer Retention
Revenue Generation
Customer Service Management
Operations Management
Direct Sales
Roles And Responsibilities
- Acquisition of new clients and managing existing clients for enhancing book size of the branch.
- Organizing and conducting Promotional, Lead Generation activity, Sales meetings, NRI campaigns and customers meet
- Cross selling of Life Insurance, General insurance, Mutual Funds, PIS account, Online Trading, DEMAT and Asset Products
- Managing / servicing existing client relationships and bring in new relationships through referrals/ active solicitation.
- Working on Finacle system, CRM, MIS, Sales tools, monitoring regulatory changes, monitoring KYC guidelines, participation in bank’s training on policies and various product and process trainings.
Personal Information
- Citizenship: India
- Father's Name: Muraleedharan Nair
- Date of Birth: 05/17/91
- Gender: Female
- Marital Status: Single
Additional Information
My Hard Work Yielded many memorable moments in this journey.....
15 Awards/Certificates as Outstanding/Best Performer in Sales Role under various contests run by the organization over a period of 5 years. Majorly, cross selling products like Life Insurance, CASA, Demat and Trading Account, General Insurance, FDs etc.
Becoming a part of Million Dollar Round Table being a Dream of Every Financial Advisors, i was successful to attend it 4 times in a row...
- MDRT Dubai
- MDRT Malaysia
- MDRT Korea
- MDRT Singapore
Holding the same spirit to add more such feathers in my Career Hat.....
Certification
Course Completed in Tally Software
Timeline
BRANCH OPERATIONAL MANAGER
HDFC BANK LTD
02.2018 - Current
Assistant Manager – Sales
Axis Bank Ltd
07.2015 - 08.2016
Officer Sales
Axis Bank Ltd
10.2012 - 06.2015
Business Development Executive
Axis Bank Ltd
12.2011 - 09.2012
MASTER IN COMMECRCE - FINANCIAL ACCOUNTING
MAHATMA GANDHI UNIVERSITY
04.2001 -
Bachelor in Commerce - Financial Accounting
MAHATMA GANDHI UNIVERSITY
04.2001 -