Akhila T S
IT Analyst
Bengaluru
Summary
Resourceful team player committed to supporting customers and troubleshooting issues. Prioritises and execute tasks and makes sound decisions in critical situations. Strong communicator and problem-solver.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
IT Analyst
Tata Consultancy Srvices
Bengaluru
06.2015 - Current
- CLIENT : Unique Identification Authority of India
Updated support tickets with current statuses, clearing issue backlogs to meet KPI targets.
Monitored systems' efficiency through regular inspections, tests and assessments, maintaining smooth operations.
Responded promptly to user requests to maintain and improve access and performance.
Collaborated with functional and technical teams to design solutions suited to business environments.
Supported IT audits, updating certifications and licences for full compliance.
Experience in Kubernetes deployment, scaling, and management of Docker containerized applications.
Managing CICD pipelines using Jenkins .
Generating application SLA report (Availability, Performance, Liquidity Damages etc) for every quarter from Grafana.
Root Cause Analysis and preventive actions towards permanent solution
Education
Master of Computer Applications - Computer Science
Embassy Public School
Bengaluru , India 05.2012 - 05.2015
Skills
Flexible and Adaptable
Dependable and Responsible
Technical Analysis
Timeline
IT Analyst
Tata Consultancy Srvices
06.2015 - Current
Master of Computer Applications - Computer Science
Embassy Public School
05.2012 - 05.2015