AKHILA K S
ALAPPUZHA
Summary
Dynamic Department Manager with expertise in operations management, e-commerce fulfillment, and inventory control. Results-oriented with a strong focus on driving sales growth and operational efficiency. Skilled in team building, inventory management, and customer relationship management, contributing to enhanced performance across both physical and digital platforms.
Overview
2
2
years of professional experience
Work History
Department Manager
RELIANCE RETAIL
TRIVANDRUM
11.2023 - Current
- Managed daily operations of Food and FMCG departments, encompassing dairy and packaged goods.
- Oversaw e-commerce functions, ensuring efficiency in picking, packing, and dispatching orders.
- Led staff motivation initiatives to meet sales and service objectives consistently.
- Monitored inventory to optimize stock levels while minimizing shrinkage.
- Collaborated with delivery teams for accurate order fulfillment on schedule.
- Addressed customer concerns swiftly, enhancing overall satisfaction rates.
- Evaluated sales data and KPIs to drive ongoing enhancements in performance.
Education
MBA - Operations Management And Finance
UNIVERSITY INSTITUE OF MANAGEMENT
ALAPPUZHA11-2023
Bachelor of Science - Zoology
ST MICHAEL'S COLLEGE
CHERTHALA03-2021
Skills
- Operations management
- E-commerce fulfillment
- SAP proficiency
- Sales analysis
- Flexible scheduling
- Team building
- Retail management
- Business development
- Inventory control
- Customer relationship management
- Order processing
- Employee performance evaluation
- Systems and software expertise
Timeline
Department Manager
RELIANCE RETAIL
11.2023 - Current
MBA - Operations Management And Finance
UNIVERSITY INSTITUE OF MANAGEMENT
Bachelor of Science - Zoology
ST MICHAEL'S COLLEGE