RB Akhila
Bangalore
Summary
Results-driven Operations Lead with a proven track record in data analysis, cross-functional collaboration, and seller education programs. Achieved significant delivery performance improvements, enhancing operational integrity, customer experience and driving measurable outcomes.
Overview
5
5
years of professional experience
Work History
Operations Lead
Amazon
Bangalore
2025.10 - Current
- Leading delivery performance across the MFN and LS channels, improving Q4 2025 MFN VTR by 90bps and MFN DEA by 30 bps YoY through multi-faceted interventions, including strategic padding, targeted seller lane and account-level suspensions, ship-option suppression, self-delivery access revoke, and seller education programs.
- Accelerating speed optimization while preserving delivery performance standards, delivering a 0.4-day improvement in MFN C2P by leading UAT and implementing granular lane-level padding (seller-ship option-pincode) in Q4 2025, replacing the previous ship-option level approach to enable more precise transit time management.
- Serving as the primary escalation point for account managers and sales teams on performance-related actions, ensuring swift resolution of seller concerns.
- Track and report weekly/monthly business reviews, analyze and interpret complex data sets for business metrics like DEA, VTR and C2P.
Operations Specialist
Amazon
Bangalore
2022.06 - 2025.09
- Drove delivery performance improvements across LS, improving by 125 bps through systematic seller performance management, lane-level padding of 500+ lanes weekly, and strategic enforcement mechanisms.
- Managed end-to-end carrier integration operations, successfully onboarding 8 new carriers (3 hyperlocal, 5 MFN), contributing to 5% of MFN volume, while resolving 10+ critical integration issues affecting delivery experience metrics.
- Optimized delivery performance for MFN-amenable categories, like 2-wheelers and furniture, through targeted brown bag sessions, strategic padding adjustments, unlocking 90MM additional GMS, improving Q3 2025 DEA by 320 bps, and VTR by 200 bps.
- Developed and executed fraud prevention strategies, managing multiple order throttling mechanisms (VTR-based, MFN abuse, TV abuse) arresting 230 bps fraud defects on LS VTR and 150 bps on MFN VTR.
- Collaborated cross-functionally with Product, Tech, Legal, and Category teams to drive UAT for critical features, including the MSTI tool, TDMS system, and extended order cut-off functionality, generating 10MM additional GMS.
- Resolved 500+ trouble tickets with 110% productivity and 97% quality rate.
Category associate – Operations
Unacademy
Bangalore
2021.09 - 2022.06
- Managed administrative functions, encompassing scheduling, resource allocation, and logistics coordination.
- Conducted data analysis to evaluate student performance, and offered actionable recommendations.
- Organized training sessions for team members on product knowledge and features.
Teacher operations executive
Unacademy
Bangalore
2020.09 - 2021.09
- Cultivated robust customer relationships, resulting in heightened loyalty and improved retention rates of 15%.
- Offered expert guidance and support to a cohort of over 200 students in their training and knowledge advancement.
- Assisted in the maintenance of back-end tutor operations, ensuring seamless and efficient processes.
Education
MBA - Core Marketing
Jain University
Bangalore2020-06
BE - Electronics And Instrumentation
SJCE
Mysore2018-05
Skills
- Data analysis and metrics reporting
- Cross-functional collaboration
- Seller education programs
- MS Office proficiency
- Problem-solving
- Analytical skills
Timeline
Operations Lead
Amazon
2025.10 - Current
Operations Specialist
Amazon
2022.06 - 2025.09
Category associate – Operations
Unacademy
2021.09 - 2022.06
Teacher operations executive
Unacademy
2020.09 - 2021.09
MBA - Core Marketing
Jain University
BE - Electronics And Instrumentation
SJCE