AKHILA REDDY
Hyderabad
Summary
Highly skilled Guest Relations Executive possessing in-depth experience in hospitality management and customer service. Strengths include developing effective communication strategies, improving guest satisfaction levels, and managing diverse teams to deliver exceptional service quality. Past roles demonstrated significant impact through improved operational efficiencies and elevated guest experiences.
Overview
7
7
years of professional experience
Work History
Guest Relations Executive
AURO REALTY
Hyderabad
02.2023 - Current
- Resolved guest complaints in a professional and courteous manner.
- Managed reservations for large groups or extended stays as needed.
- Processed payments from guests promptly and accurately.
- Ensured that front desk operations ran smoothly and efficiently on a daily basis.
- Coordinated with housekeeping staff to ensure rooms were adequately prepared for incoming guests.
- Created detailed reports regarding guest relations activities on a weekly basis.
- Tracked guest feedback to identify areas of improvement within the organization.
- Monitored inventory levels of supplies used by the front desk staff such as key cards and stationary items.
- Collaborated with other departments such as marketing and sales to maximize revenue opportunities for the hotel.
- Organized special events for VIP guests on behalf of the hotel management team.
- Conducted regular training sessions for new employees in order to provide them with necessary information about the company's policies, procedures, and processes.
Customer Service Executive
Indigo Airlines
Hyderabad
09.2017 - 01.2023
- Attending a pre-flight briefing, during which air cabin crew members are assigned their working positions for the upcoming flight.
- Carrying out pre-flight duties, including checking the safety equipment, ensuring the aircraft is clean and tidy, ensuring that information in the seat pockets is up to date, and that all meals and stock are on board.
- Ensuring passengers disembark safely at the end of a flight, and checking that there is no luggage left in the overhead lockers.
- Completing paperwork, including writing a flight report.
- Maintained accurate records of customer interactions, transactions and comments in the database system.
- Deal with customer inquiries and reservations, both in person and over the phone.
- Provide customers with information regarding flight schedules, fares, and connections.
- Issue tickets, boarding passes, and other travel documents.
- Help passengers with check-in procedures, baggage handling, and special needs.
- Assist customers with problems that may arise during travel
- Process ticket changes and refunds
- Assist in other duties, such as scheduling flights and handling customer complaints.
- Update and maintain passenger records in the airline's system.
- Provide information on airport facilities and services.
- Assist with boarding procedures and gate announcements.
- Ensure compliance with airline policies and procedures.
- Handle lost or damaged baggage claims.
- Provide assistance during flight delays or cancellations.
Education
Bachelor of Commerce -
North East Christian University
Nagaland06-2018
Skills
- Happy Customers
- World Tracer
- Amadeus Reservation Systems
- Station Level I – Coach
- DG Certified CAT-9
- Passenger Reconciliation System
- Safety Management System
- Ramp safety
- First Responder Level
Languages
English
First Language
Hindi
Advanced (C1)
C1
Telugu
Advanced (C1)
C1
Tamil
Intermediate (B1)
B1
Timeline
Guest Relations Executive
AURO REALTY
02.2023 - Current
Customer Service Executive
Indigo Airlines
09.2017 - 01.2023
Bachelor of Commerce -
North East Christian University
Similar Profiles
ABHINAV JAINABHINAV JAIN
Sr. Manager - Sales at Auro RealtySr. Manager - Sales at Auro Realty
T RAJAT RAJA
Asst Manager (Projects) at AURO REALTY AND INFRASTRUCTURE PVT LTDAsst Manager (Projects) at AURO REALTY AND INFRASTRUCTURE PVT LTD
Parkashmoney TutejaParkashmoney Tuteja
Deputy Manager at Auro Realty Pvt. Ltd.Deputy Manager at Auro Realty Pvt. Ltd.