Akhilesh Kumar
Noida
Summary
Diligent Quality Auditor with fair approach and strong attention to detail. Reduces errors and increases conformance by conducting thorough audits and routine reviews. Focused on helping root out systematic errors and improve consistency.
Overview
8
8
years of professional experience
Work History
Quality Auditor
Ienergizer
Noida
03.2021 - Current
- Conducted internal audits to ensure compliance with quality standards.
- Monitored product performance and identified areas for improvement.
- Investigated customer complaints and initiated corrective actions.
- Developed and maintained audit plans, checklists and procedures.
- Evaluated production processes for efficiency and effectiveness.
- Identified process gaps by comparing actual results against expected outcomes.
Customer Service Representative
Ienergizer
Noida
09.2018 - 03.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong relationships with customers by providing personalized assistance and support.
Customer Service Representative
Ienergizer
Noida
03.2016 - 08.2018
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
B.E - Electronics
Maharashtra College of Engineering
Latur01-2014
12th -
Kendriya Vidyalaya - No.2
Vasco Da Gama01-2010
10th -
Kendriya Vidyalaya - No.2
Vasco Da Gama01-2008
Skills
- Internal Auditing
- Report Preparation
- Standards Compliance
- Data Collection
- Root Cause Analysis
- Corrective Action Planning
- Training and coaching
Languages
Hindi
First Language
Marathi
Beginner
A1
Timeline
Quality Auditor
Ienergizer
03.2021 - Current
Customer Service Representative
Ienergizer
09.2018 - 03.2021
Customer Service Representative
Ienergizer
03.2016 - 08.2018
B.E - Electronics
Maharashtra College of Engineering
12th -
Kendriya Vidyalaya - No.2
10th -
Kendriya Vidyalaya - No.2
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