Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
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akhilesh kumar

akhilesh kumar

Laptop Chip Level Repairing
Mumbai

Summary

Dynamic Laptop Repair Technician with a proven track record at Nss Laptop Service Center, excelling in advanced troubleshooting and customer relations. Recognized for enhancing repair efficiency and achieving high customer satisfaction through effective communication and problem-solving skills. Expertise in hardware diagnostics and software installation ensures reliable, high-quality service.

Overview

9
9
years of professional experience
1
1
Certification
2
2
Languages

Work History

Laptop Repair Technician

My Computer
10.2021 - Current
  • Conducted thorough assessments of damaged laptops to provide accurate estimates for repair costs and timeframes.
  • Kept abreast of industry trends and advancements in technology to maintain expertise in laptop repair techniques.
  • Contributed to the development of company-wide repair procedures, incorporating best practices and lessons learned from past experiences.
  • Implemented best practices for safe handling of sensitive electronic components, preventing further damage to customer devices.

Laptop Repair Technician

Nss Laptop Service Center
05.2018 - 08.2021
  • Installed, configured, tested and maintained operating systems, application software, and system management tools.
  • Maintained an organized workspace to ensure proper handling of delicate laptop components during repairs.
  • Prioritized urgent repairs without compromising on work quality, ensuring minimal disruption to clients'' daily routines.
  • Enhanced customer satisfaction by providing efficient laptop repair services and timely solutions.
  • Streamlined the troubleshooting process for faster and more accurate diagnosis of hardware and software issues.
  • Boosted team productivity with clear communication, collaboration, and sharing of technical expertise.
  • Developed custom repair solutions for unique or challenging cases, showcasing adaptability and problem-solving abilities.

Laptop Repair Technician

Dev Solutions (Apple Store)
03.2017 - 01.2018
  • Managed inventory levels effectively by monitoring stock usage and placing orders when necessary, ensuring availability of required parts at all times.
  • Collaborated closely with other technicians on complex projects, pooling resources and knowledge to achieve successful outcomes.
  • Assisted customers in understanding complex technical issues by explaining them in simple, easy-to-understand terms.
  • Established strong relationships with customers by delivering reliable repair services that met or exceeded expectations consistently.
  • Achieved high success rate in repairing various laptop models through extensive knowledge and hands-on experience.
  • Coordinated with vendors to source high-quality replacement parts at competitive prices, reducing repair costs for customers.
  • Conducted regular maintenance checks on workshop tools and equipment, ensuring optimal functionality and safety.
  • Provided training sessions for junior technicians to enhance their skills in laptop diagnostics and repairs.
  • Assisted customers with technical support inquiries.

Education

High School Diploma -

Board of High School And Intermediate Augucation Uttar Prad
Chivlala Fatehpur Uttar Pradesh India

Skills

Battery replacement

Screen repair

Cooling system maintenance

Software installation

Network connectivity

Circuit testing

Wireless networking

Power supply testing

Hardware installation

Memory installation

Virus removal

Hardware diagnostics

System upgrades

Component replacement

Diagnostic tools

Driver updates

Keyboard repair

System observation

Memory upgrades

Hardware cleaning

BIOS configuration

Operating system repair

Laptop assembly

Faulty hardware replacement

Custom laptop building

Advanced troubleshooting

Touchpad repair

Teamwork

Mechanical tools

Teamwork and collaboration

Parts replacement

Microsoft Excel

Customer service

Microsoft office

Problem-solving

Time management

Electrical schematics

Software reinstallation

Problem-solving abilities

Machine assembly

Troubleshooting techniques

Linux operating system

Customer relations

Problem resolution

Electrical component replacement

Problem diagnostics

Software

Laptop Chip Level repairing

Certification

MTI Mobile & laptop repairing institute

Timeline

Laptop Repair Technician

My Computer
10.2021 - Current

Laptop Repair Technician

Nss Laptop Service Center
05.2018 - 08.2021

Laptop Repair Technician

Dev Solutions (Apple Store)
03.2017 - 01.2018

MTI Mobile & laptop repairing institute

06-2016

High School Diploma -

Board of High School And Intermediate Augucation Uttar Prad
akhilesh kumarLaptop Chip Level Repairing