Akhilesh Maurya

Communicating with customers
Making outbound calls to potential customers
Developing new leads
Creating and maintaining customer database
Understanding customer needs
Explaining product features and benefits
Closing deals and achieving monthly sales target
Achieved sales goals and service targets by cultivating and securing new
customer relationships.
Identified new business opportunities through cold calling, networking,
marketing and prospective database leads

Inquiry Handling: Taking inbound calls or responding to online/email queries from customers interested in international packages.

Customization & Quotation: Understanding customer needs (destination, dates, budget, itinerary preferences) and customizing packages (flights, hotels, activities, visas).

Sales Conversion: Following up with leads, presenting quotes, overcoming objections, and closing the sale.

Product Knowledge: Maintaining expert knowledge of various international destinations, visa processes, and package inclusions.

Lead Management: Contacting potential customers (parents and students) who have shown interest in Byju's products (often through cold calling or working with pre-generated leads).
Scheduling: Setting up virtual counseling or demo sessions for the weekends.
Counseling/Pitching: Conducting detailed online counseling sessions to understand the student's learning challenges and presenting Byju's personalized learning solutions as the best fit.
Sales Closure: Closing sales deals and generating revenue by enrolling students in the paid programs.
Relationship Building: Fostering strong post-sales relationships to ensure customer satisfaction and gather referrals.
Reporting: Updating daily tasks, activities, and relevant information on the company's CRM (Customer Relationship Management) platforms.