Akhilesh Mewada
Assistant Manager- Key Account Management
Gurgaon
Summary
Dynamic Assistant Manager with expertise in air and sea logistics management at FCSG INDIA PVT LTD. Proven track record in strategic client relationship management and international freight procurement, driving revenue growth and enhancing customer satisfaction. Skilled in cost optimization and vendor relations, fostering strong partnerships to achieve business objectives.
Overview
9
9
years of professional experience
Work History
Assistant Manager
FCSG INDIA PVT LTD
05.2020 - Current
- Managed ocean export and import procurement for LCL & FCL shipments by negotiating with shipping lines, foreign counterparts, agents, and co-loaders to secure competitive pricing and favorable terms.
- Implemented effective strategies for onboarding new customers through direct selling and deep selling into existing accounts, increasing engagement and customer satisfaction.
- Conducted relationship mapping at both operational and strategic levels to build and sustain strong relationships with key stakeholders, leading to high customer retention rates.
- Oversaw key account management, providing exceptional customer service and sales support to maintain long-term client partnerships.
- Developed and executed strategic plans for key accounts, including setting objectives, defining goals, and outlining action steps for success.
- Acted as the primary point of contact for customer accounts, addressing inquiries, understanding requirements, and delivering competitive quotations.
- Identified and capitalized on new business opportunities to drive revenue growth in collaboration with the sales team.
- Negotiated contracts with key clients, aligning customer requirements with company capabilities and pricing structures.
- Coordinated with internal departments—sales, operations, and customer service—to ensure efficient communication and execution of account strategies.
- Delivered regular performance reports and in-depth analysis to senior management, covering revenue trends, customer satisfaction metrics, and areas for improvement.
Assistant Manager
Rhenus Logistics India Pvt Ltd.
03.2018 - 04.2020
- Handled end-to-end customer service for Air and Ocean Import shipments, covering both nominated and free-hand business.
- Monitored logistics system performance and resolved service issues to enhance delivery operations and customer satisfaction.
- Managed customer communication regarding order status, contract balances, and key logistics updates to ensure smooth execution.
- Coached and guided team members to maintain high-quality customer interactions and meet service expectations.
- Ensured timely follow-ups and updates in compliance with standard operating procedures (SOPs).
- Oversaw import customs clearance processes, delivery tracking, and post-delivery customer support.
- Prepared SOPs and competitive quotations for customs clearance; engaged in direct selling to free-hand customers.
- Acted as a liaison between Sales teams and customers to support market development and generate new business opportunities.
- Maintained consistent communication with vendors, buyers, overseas agents, and buying agents to ensure smooth operations.
Senior Executive
Yusen Logistics India Pvt Ltd.
03.2016 - 03.2018
- Maintained and shared Daily Shipment Reports (DSR) to keep customers informed of their shipment progress.
- Provided pre-alerts to customers upon receiving documents from agents to facilitate smooth processing.
- Collaborated with carriers, co-loaders, customs clearance teams, and transporters to address agent queries and manage DDU/DDP shipments.
- Managed updates regarding changes in shipment arrival/destination points and coordinated with relevant stakeholders.
- Provided customers with timely updates on shipment status, arrival schedules, and documentation.
- Followed up with customers and overseas agents to confirm bookings and ensure timely shipment execution.Managed and maintained strong relationships with key accounts, ensuring high levels of customer satisfaction and retention.
Education
MBA - International Business
INDIAN INSTITUTE OF TRAVEL AND TOURISM MANAGEMENT
Bhubaneswar 04.2001 -
BBA - Foreign Trade
INTERNATIONAL INSTITUTE OF FOREIGN TRADE
Indore, India 04.2001 -
Skills
Air and sea logistics management
Strategic client relationship management
International freight procurement management
Implementation of strategic objectives
Direct & Deep Selling
Cost optimization and vendor relations
SOP implementation and oversight
Oversight of customs clearance procedures
Overseas agent collaboration
Timeline
Assistant Manager
FCSG INDIA PVT LTD
05.2020 - Current
Assistant Manager
Rhenus Logistics India Pvt Ltd.
03.2018 - 04.2020
Senior Executive
Yusen Logistics India Pvt Ltd.
03.2016 - 03.2018
MBA - International Business
INDIAN INSTITUTE OF TRAVEL AND TOURISM MANAGEMENT
04.2001 -
BBA - Foreign Trade
INTERNATIONAL INSTITUTE OF FOREIGN TRADE
04.2001 -