Akhilesh Patial

• 1. Client Relationship & Sales Excellence
• Deliver an exceptional luxury shopping experience aligned with Ferragamo’s brand values and heritage.
• Greet, engage, and assist clients with personalized styling advice and product recommendations.
• Build long-term relationships with high-value clients, maintaining strong after-sales communication and CRM data health.
• Achieve and exceed monthly, quarterly, and annual sales targets (AUV, ATV, conversion rates).
• Cultivate repeat business by remembering client preferences, sizes, and past purchases.
• Handle client objections with tact, including product features, pricing, and value justification.

2. Visual Merchandising & Store Presentation

• Implement global and regional VM guidelines while adapting them to local market requirements.
• Maintain store windows, focal points, and product displays in perfect alignment with brand aesthetics.
• Ensure correct product rotation based on sell-through reports and seasonal priorities.
• Conduct regular zone checks to maintain visual standards and replenish stock where required.
• Support launch of new collections, capsule drops, and in-store activations by creating engaging displays.
• Monitor lighting, signage, and props to ensure a premium in-store ambience.

3. Operational Excellence

• Conduct daily floor walks ensuring both client experience and VM standards are met.
• Collaborate with store management for stock planning and product placement strategy.
• Participate in inventory counts, shrinkage control, and trial room recovery.
• Ensure all products are tagged, steamed, and presented according to brand protocol.

• Deliver an elevated luxury shopping experience by providing personalized styling and wardrobe consultation.
• Build and maintain strong relationships with high-value clients, ensuring customer retention and loyalty.
• Drive sales through expert product knowledge and an understanding of luxury fashion trends.
• Curate tailored shopping experiences, incorporating client preferences, past purchases, and brand storytelling.
• Achieve and exceed individual and department sales targets while contributing to overall store growth.
• Assist in Visual Merchandising (VM) to maintain premium brand aesthetics and ensure product presentation aligns with company standards.
• Manage customer data health and CRM initiatives to enhance customer engagement.
• Conduct in-depth product presentations and brand education sessions for both clients and team members.
• Collaborate with the team to maintain an organized sales floor, efficient stock management, and seamless operations.
• Actively participate in store events and brand activations to drive customer engagement and exclusivity.
• Sales Performance: Achieved 91% of the financial year's target, contributing to a 3% department growth in revenue.
• Client Experience: Successfully maintained a high TCE (The Collective Experience) score, ensuring a seamless luxury shopping journey.
• CRM & Client Relations: Achieved a 72% CRM score, improving data health and enhancing personalized services.
• Shrinkage Control: Minimized store shrinkage to 0.12%, focusing on daily trial room recoveries and inventory management.
• Visual Merchandising: Ensured department VM standards were consistently met, resulting in a 91% zone checklist score.
• Product Knowledge: Scored 94% in product knowledge assessments, continuously improving expertise in luxury brands.
• Leadership & Ownership: Individually curated the Spring/Summer 2024 store magazine, demonstrating initiative and creativity.