Akhilesh Patil
Bengaluru
Summary
Results-driven Operations Manager with a focus on customer coordination and process improvement. Proven ability to enhance service delivery and operational efficiency.
Overview
8
8
years of professional experience
Work History
Operations Manager
Ragus Healthcare Pvt. Ltd ,Bengaluru
Bengaluru
01.2024 - Current
- Manage end-to-end CGM device delivery and customer coordination.
- Handle lead allocation, tracking, and follow-ups.
- Oversee phlebotomy operations, scheduling, and phlebotomist management.
- Ensure smooth, timely service and overall operational efficiency
Customer Support Executive
OLA Electric
Benagluru
09.2022 - 04.2023
- Provided roadside assistance support to users during vehicle breakdowns.
- Coordinated towing services, and ensured timely help for stranded customers.
- Handled customer queries and guided users through the RSA process.
- Ensured smooth communication between customers and towing partners.
- Delivered quick, reliable support to enhance customer satisfaction in emergency situations.
Trainee
Tally Solutions Private Limited
Kalaburgi
03.2018 - 09.2019
- Visited colleges to train students on Tally software and its practical applications.
- Conducted classroom sessions, workshops, and hands-on demonstrations
- Helped students understand accounting concepts and Tally usage.
- Ensured effective learning by clarifying doubts and providing real-time practice.
- Coordinated with college staff to schedule and manage training sessions smoothly.
Education
Master of Science - Organic Chemistry
University of Mysore
Mysore11-2021
Skills
- Operations management
- Lead tracking and customer coordination
- Customer support and problem resolution
- Training delivery and student engagement
- Communication and relationship management
- Process improvement and time management
- MS Excel (reports, data handling, tracking)
- SQL (basic queries, data retrieval, reporting)
Accomplishments
Awarded “Best Employee” for 3 consecutive quarters at Ragus Healthcare for outstanding performance and operational excellence.
Timeline
Operations Manager
Ragus Healthcare Pvt. Ltd ,Bengaluru
01.2024 - Current
Customer Support Executive
OLA Electric
09.2022 - 04.2023
Trainee
Tally Solutions Private Limited
03.2018 - 09.2019
Master of Science - Organic Chemistry
University of Mysore