Customer Service Representative
Resolved order, refund, return, delivery, and account-related issues, enhancing overall customer experience.
- Maintained high customer satisfaction (CSAT) score.
- Managed 2–3 simultaneous chats, maintaining effective communication and service quality.
- Provided live chat support for north-america Amazon customers, ensuring prompt resolution of inquiries.
- Followed company SOPs and quality guidelines.
- Achieved daily/weekly performance targets.
