Summary
Work History
Education
Skills
Achievements
Timeline
Generic

Akhilesh Saini

jaipur

Summary

Customer-focused Chat Support Executive with 6 months of experience at Teleperformance handling Amazon north america customer queries. Skilled in resolving customer concerns efficiently through chat support, maintaining high CSAT scores, and ensuring quality service delivery. Strong communication skills, multitasking ability, and problem-solving mindset.

Work History

Customer Service Representative

Teleperformance
jaipur
10.2025 - Current

Resolved order, refund, return, delivery, and account-related issues, enhancing overall customer experience.

  • Maintained high customer satisfaction (CSAT) score.
  • Managed 2–3 simultaneous chats, maintaining effective communication and service quality.
  • Provided live chat support for north-america Amazon customers, ensuring prompt resolution of inquiries.
  • Followed company SOPs and quality guidelines.
  • Achieved daily/weekly performance targets.

Education

Bachelor of Arts -

Ssg Pareek Pg College
Jaipur
04-2021

Skills

  • Customer service
  • Live chat Support
  • Email Handling
  • Conflict resolution
  • Effective communication
  • Team collaboration
  • CRM Tools Handling
  • Problem resolution

Achievements

  • Awarded “On-Time Login Excellence Certificate” for maintaining consistent punctuality and adherence to schedule.
  • Recognized for strong attendance and discipline within the team.

Timeline

Customer Service Representative

Teleperformance
10.2025 - Current

Bachelor of Arts -

Ssg Pareek Pg College
Akhilesh Saini