Akhilesh Sharma

International Business Machines Corporation (IBM) is a multinational technology company from the United States that makes and sells software, computer hardware, infrastructure services, and consulting services.

• Led a performance-focused team in credit card and insurance operations, driving improvements in customer acquisition, SLA adherence, and retention.
• Acted as a key liaison between business and technical teams to gather and document complex requirements, ensuring compliance, and delivery excellence.
• Identified team skill gaps, provided coaching and feedback, and contributed to performance management activities that boosted productivity by 15%.
• Promoted governance and regulatory alignment through the implementation of ACORD insurance data standards and continuous process improvements.
• Applied quality tools and reporting techniques to streamline processes, enhance data integrity, and support business continuity initiatives.

• Led cross-functional coordination for retail banking transformation, ensuring timely delivery of quality-assured, SLA-bound solutions.
• Guided development and QA teams with well-documented functional specs and use cases, enabling high team productivity and reduced rework.
• Created detailed workflows, business rules, validations, and wireframes to align stakeholder expectations, and improve process clarity.
• Owned end-to-end UAT execution and ensured deliverables adhered to regulatory standards and business requirements.
• Conducted financial analysis and prepared credit evaluation papers to streamline client onboarding and improve turnaround time.
• Identified customer needs and delivered tailored lending solutions, such as overdrafts, leasing, and project financing, supporting revenue growth.

• Collected, analyzed, and prioritized lending-related requirements to implement strategic solutions aligned with business objectives and customer needs.
• Maintained product roadmaps and release plans, enabling efficient delivery through structured workflows, validations, use cases, and wireframes.
• Defined system configuration requirements, including invoice generation and operational setup, to support seamless loan processing and service delivery.
• Conducted research and root cause analysis to address domain-specific challenges, and recommended process improvements for operational efficiency.

• Company Overview: One of the largest private banks in India, offering a wide range of financial services.
• Facilitated cross-functional collaboration and trained stakeholders on ACORD standards to streamline life insurance operations,ect efficiency by 15%.
• Designed and implemented sales audit checklists and managed branch delivery operations through detailed requirement analysis.
• Applied Agile methodologies to oversee end-to-end product management, ensuring successful delivery aligned with business goals.

• Company Overview: A leading private sector bank in India offering a wide range of banking products.
• Managed quarterly audit submissions, including RBI and IAD audits, and coordinated new process rollouts, project implementation, and team training.
• Monitored branch financial reporting, audit, compliance transformation, and controls, with a focus on AML and due diligence processes.
• Handled cash operations and high-net-worth (HNI) client portfolios, driving financial performance and enhancing client satisfaction.