Akhilesh Tiwari
Haldwani
Summary
Dynamic senior client relationship officer at Baja Capital with a proven track record in issue resolution and customer support. Expertly enhanced client satisfaction through effective communication and problem-solving skills, while successfully managing inquiries and service coordination. Recognized for driving initiatives that fostered strong client relationships and improved service delivery.
Overview
2
2
years of professional experience
Work History
senior client relationship officer
baja capital
Haldwani
09.2025 - Current
- Resolved client issues promptly to ensure high satisfaction levels.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved client issues using effective problem-solving techniques to enhance satisfaction.
- Improved customer satisfaction processes through collaboration with team members.
- Managed daily transactions and customer inquiries efficiently.
- Assessed customer needs quickly during interactions.
- Provided product information to enhance client understanding.
- Coordinated service appointments between clients and technical teams.
- Updated upper management on progress of current initiatives during regular meetings.
Physical Education Teacher (Intern)
K.V.SO33 Jalandhar
Jalandhar
06.2024 - 07.2024
- Guided students in mastering proper techniques for various sports and exercises, fostering skill development.
- Created dynamic lesson plans that enhanced student participation in physical education activities.
- Encouraged teamwork and sportsmanship during competitive games, contributing to a positive and collaborative environment.
- Organized and supervised physical fitness assessments for all grade levels.
Education
Bachelor of Physical Education -
LOVELY PROFESSIONAL UNIVERSITY
PUNJAB01-2025
12th -
ARMYPUBLICSCHOOL
Kanpur01-2022
10th -
ARMYPUBLICSCHOOL
Kanpur01-2020
Skills
- Client relationship management
- Customer support management
- Customer inquiries resolution
- Issue resolution management
- Problem solving
- Conflict resolution
- Problem Solving Skills
- Talent Assessment
- Training facilitation
- Attention to detail
- Effective communication
- Classroom Management
Accomplishments
• Volunteered at the All-India Football Championship, leading the team to victory in the state held at Amritsar (leagues U-15), and receiving the MVP award.
• 3rd position in the Basketball C.B.S.E. Nationals.
• Participated in open state basketball championships under-16, 17, and 19.
• Participated in the Swarnim Vijay Varsh commemoration of 50 years of the 1971 war.
• Winner at the inter-army school Southwestern Command 2019.
• 3rd position in the Basketball C.B.S.E. Nationals.
• Participated in open state basketball championships under-16, 17, and 19.
• Participated in the Swarnim Vijay Varsh commemoration of 50 years of the 1971 war.
• Winner at the inter-army school Southwestern Command 2019.
Languages
- Hindi
- English
Languages
English
Upper Intermediate (B2)
B2
Hindi
Native
Native
Timeline
senior client relationship officer
baja capital
09.2025 - Current
Physical Education Teacher (Intern)
K.V.SO33 Jalandhar
06.2024 - 07.2024
Bachelor of Physical Education -
LOVELY PROFESSIONAL UNIVERSITY
12th -
ARMYPUBLICSCHOOL
10th -
ARMYPUBLICSCHOOL