Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Akhilesh U

Akhilesh U

Bangalore

Summary

Senior Support Engineer well-versed in supporting users & troubleshooting common problems. Offering 9 years of experience working in high-pressure environments to address customer concerns and questions. I have Proficiency in implementing, supporting & maintaining Network and Security Equipment. I have hands-on experience in providing assistance and technical support on sophisticated software and hardware issues. Handle critical escalations and provide resolution to customers on a priority basis. I am a team player with exemplary communication, analytical, organizational and problem-solving skills. Highly educated individual with exceptional background in [Industry]. True leader works with people and handle deadline-oriented tasks. Self-assured individual considered well-trained Security Consultant with more than [Number] years of experience. Flexible and poised promoting well-developed skills in vulnerability scanning and data security.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Security Consultant

IBM India Software Pvt Ltd
Bangalore
2022.01 - Current
  • Work with an implementation partner to track project progress
  • Provide required reports to management/client and handle the project as well as BAU operations
  • Ensure a high level of systems security compliance and ability to coordinate with and act as an authority to resolve incidents by working with other information security specialists to correlate threat assessment data
  • Analyze data, such as logs or packet captures, from various sources within the enterprise and draw conclusions regarding past and future security incidents, for the cisco certifications (CCNA and CCNP)
  • Provided training for the Linux certifications RHCE and RHCSA
  • Responsible for troubleshooting networking and Linux server issues.
  • Developed reasonable and cost effective recommendations for security improvement.
  • Assessed security compliance, security program organization, policies and procedures, general risks and vulnerabilities.

Technical Support Engineer

MacAfee Software Pvt Ltd
2016.09 - 2022.01
  • Responsible for providing support to the external customers by supporting the cloud services the company has to offer and the on-premises infrastructure of each client
  • Deliver the support of the components of the on-premise infrastructure for all the clients such as Active Directory, DNS, DHCP, Exchange SharePoint, and office 365
  • Providing technical assistance for different proxy setup (like transparent, WCCP, High Availability, explicit proxy, Reverse proxy)
  • Good understanding about the HTTP protocol version 1 and 2 and SSL
  • Troubleshooting the issues relate to HTTPs communication
  • Good knowledge about the authentication protocols (like NTLM, Kerberos)
  • Knowledge in analyzing packet capture tools (like Wireshark, tcpdump)
  • Assistance resolving issues in the hybrid environment.

Senior Network Engineer

CSS crop
2015.12 - 2016.09
  • Extensive knowledge in the Packet Logic devices such as PRE, PSM, PIC and PBS
  • Working as a Level 2 support engineer by having extensive technical skills on the Packet Logic
  • Handling the escalated tickets from the Level 1 team and providing the advanced level support to the global customers mainly on the NASA region
  • Working closely with developers and resolving the bug tickets with the help of them
  • Providing extensive training to the Level 1 team and assisting all type of their technical concerns on their tickets
  • Also reviewing their cases and providing suitable suggestions
  • Providing remote support using GTM tool, Telephonic support and Chat support using IRC tool
  • Creating KB articles and updating the solutions on the internal Confluence website
  • I am a responsible person for configuring the lab devices
  • Here configured all the Packet Logic hardware and traffic shapers such as PRE, PSM, PIC devices
  • Virtualized the lab setup using VMWARE 6.0
  • Configured a VMWare ESXi in the lab device and created a VMs for the internal purpose such as internal file sharing using FTP server in CentOS, Debian VMs for lab purpose and internal knowledge sharing website with Apache in CentOS.

Technical Support Engineer

Sandvine Pvt Ltd
2015.04 - 2015.07
  • Provided implementation assistance for the clients, using sandvine products PTS, SPB, SDE
  • PTS functionality are (i)Traffic Detection (ii) Policy Enforcement (iii)Charging Enforcement
  • SDE functionality includes Any Access, (ii) Scalability, (iii) Standards Support, (iv) Subscriber Awareness
  • SPB functionality: The SPB enables subscriber-aware policy control by making subscriber information, session details, and related subscriber attributes available to the Sandvine Policy Traffic Switch (PTS) and the Sandvine Service Delivery Engine (SDE) in real time, both via notifications and a query interface, through a high performance, in-memory database.

support engineer

GK HR consulting, Mcafee
2014.03 - 2015.04
  • Software pvt Ltd”
  • Handled the McAfee email proxy products
  • Provided assistance to enterprise customers for resolving the issues related SMTP traffic at the proxy level
  • Helped implementing different proxy setups in their network side
  • Giving guidance for fine tuning filter policies configured in proxy for blocking spam, phishing and virus emails
  • Troubleshoot the issues related secure SMTP communication (TLS)
  • Also, I have hands-on experience on the product called MSME
  • Good hands-on experience on “Network DLP” product
  • Troubleshooting the issues relate to NDLP with proxy devices (SMTP and HTTP proxies).

Network Engineer

Top Gun technologies
2013.05 - 2014.02
  • Handling the L2 switches and routers
  • In my responsibility, it will include configuring and troubleshooting VLAN and routing protocol
  • Also, I need to deal with the implementation and troubleshooting of the ACL
  • Provided training assistance for the people who are aspiring for the CCIE certification.

Network Trainer

RJP Info Tek
Chennai
2011.04 - 2013.05
  • Trained and mentored new personnel hired to fulfill various roles.
  • Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring .
  • Developed lesson plans, instructional materials and written practice tests for training courses.
  • Created curricula, instructions, documents and written tests for various types of training courses.
  • Developed and implemented updating training programs for employees.

Education

Bachelor of Computer Science - Computer

Amrita College, Amrita University
Kerala

Skills

  • Switching
  • Vlan, Span, STP, VTP, RSTP, Multicast, VRRP.
  • Routing: OSPF, EIGRP, BGP.
  • Protocols: HTTP, SMTP, FTP, ICAP, WCCP, GRE, DNS, DHCP. IPSec
  • Authentication: NTLM, KERBEROS, ADFS, LDAP.
  • Other: Linux, PCRF, Bandwidth throttle, Packet capture analysis tools (Tcpdump and Wireshark), MariaDB.
  • Cloud: AWS
  • P>IT Security
  • P>DLP
  • Security Strategies

Certification

  • CCNA Certified ( RJP Infotech)

Languages

Malayalam
Proficient
C2
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)

Timeline

Security Consultant

IBM India Software Pvt Ltd
2022.01 - Current

Technical Support Engineer

MacAfee Software Pvt Ltd
2016.09 - 2022.01

Senior Network Engineer

CSS crop
2015.12 - 2016.09

Technical Support Engineer

Sandvine Pvt Ltd
2015.04 - 2015.07

support engineer

GK HR consulting, Mcafee
2014.03 - 2015.04

Network Engineer

Top Gun technologies
2013.05 - 2014.02

Network Trainer

RJP Info Tek
2011.04 - 2013.05

Bachelor of Computer Science - Computer

Amrita College, Amrita University
  • CCNA Certified ( RJP Infotech)
Akhilesh U