Akhilesh U
Bangalore
Summary
Senior Support Engineer well-versed in supporting users & troubleshooting common problems. Offering 9 years of experience working in high-pressure environments to address customer concerns and questions. I have Proficiency in implementing, supporting & maintaining Network and Security Equipment. I have hands-on experience in providing assistance and technical support on sophisticated software and hardware issues. Handle critical escalations and provide resolution to customers on a priority basis. I am a team player with exemplary communication, analytical, organizational and problem-solving skills. Highly educated individual with exceptional background in [Industry]. True leader works with people and handle deadline-oriented tasks. Self-assured individual considered well-trained Security Consultant with more than [Number] years of experience. Flexible and poised promoting well-developed skills in vulnerability scanning and data security.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Security Consultant
IBM India Software Pvt Ltd
Bangalore
01.2022 - Current
- Work with an implementation partner to track project progress
- Provide required reports to management/client and handle the project as well as BAU operations
- Ensure a high level of systems security compliance and ability to coordinate with and act as an authority to resolve incidents by working with other information security specialists to correlate threat assessment data
- Analyze data, such as logs or packet captures, from various sources within the enterprise and draw conclusions regarding past and future security incidents, for the cisco certifications (CCNA and CCNP)
- Provided training for the Linux certifications RHCE and RHCSA
- Responsible for troubleshooting networking and Linux server issues.
- Developed reasonable and cost effective recommendations for security improvement.
- Assessed security compliance, security program organization, policies and procedures, general risks and vulnerabilities.
Technical Support Engineer
MacAfee Software Pvt Ltd
09.2016 - 01.2022
- Responsible for providing support to the external customers by supporting the cloud services the company has to offer and the on-premises infrastructure of each client
- Deliver the support of the components of the on-premise infrastructure for all the clients such as Active Directory, DNS, DHCP, Exchange SharePoint, and office 365
- Providing technical assistance for different proxy setup (like transparent, WCCP, High Availability, explicit proxy, Reverse proxy)
- Good understanding about the HTTP protocol version 1 and 2 and SSL
- Troubleshooting the issues relate to HTTPs communication
- Good knowledge about the authentication protocols (like NTLM, Kerberos)
- Knowledge in analyzing packet capture tools (like Wireshark, tcpdump)
- Assistance resolving issues in the hybrid environment.
Senior Network Engineer
CSS crop
12.2015 - 09.2016
- Extensive knowledge in the Packet Logic devices such as PRE, PSM, PIC and PBS
- Working as a Level 2 support engineer by having extensive technical skills on the Packet Logic
- Handling the escalated tickets from the Level 1 team and providing the advanced level support to the global customers mainly on the NASA region
- Working closely with developers and resolving the bug tickets with the help of them
- Providing extensive training to the Level 1 team and assisting all type of their technical concerns on their tickets
- Also reviewing their cases and providing suitable suggestions
- Providing remote support using GTM tool, Telephonic support and Chat support using IRC tool
- Creating KB articles and updating the solutions on the internal Confluence website
- I am a responsible person for configuring the lab devices
- Here configured all the Packet Logic hardware and traffic shapers such as PRE, PSM, PIC devices
- Virtualized the lab setup using VMWARE 6.0
- Configured a VMWare ESXi in the lab device and created a VMs for the internal purpose such as internal file sharing using FTP server in CentOS, Debian VMs for lab purpose and internal knowledge sharing website with Apache in CentOS.
Technical Support Engineer
Sandvine Pvt Ltd
04.2015 - 07.2015
- Provided implementation assistance for the clients, using sandvine products PTS, SPB, SDE
- PTS functionality are (i)Traffic Detection (ii) Policy Enforcement (iii)Charging Enforcement
- SDE functionality includes Any Access, (ii) Scalability, (iii) Standards Support, (iv) Subscriber Awareness
- SPB functionality: The SPB enables subscriber-aware policy control by making subscriber information, session details, and related subscriber attributes available to the Sandvine Policy Traffic Switch (PTS) and the Sandvine Service Delivery Engine (SDE) in real time, both via notifications and a query interface, through a high performance, in-memory database.
support engineer
GK HR consulting, Mcafee
03.2014 - 04.2015
- Software pvt Ltd”
- Handled the McAfee email proxy products
- Provided assistance to enterprise customers for resolving the issues related SMTP traffic at the proxy level
- Helped implementing different proxy setups in their network side
- Giving guidance for fine tuning filter policies configured in proxy for blocking spam, phishing and virus emails
- Troubleshoot the issues related secure SMTP communication (TLS)
- Also, I have hands-on experience on the product called MSME
- Good hands-on experience on “Network DLP” product
- Troubleshooting the issues relate to NDLP with proxy devices (SMTP and HTTP proxies).
Network Engineer
Top Gun technologies
05.2013 - 02.2014
- Handling the L2 switches and routers
- In my responsibility, it will include configuring and troubleshooting VLAN and routing protocol
- Also, I need to deal with the implementation and troubleshooting of the ACL
- Provided training assistance for the people who are aspiring for the CCIE certification.
Network Trainer
RJP Info Tek
Chennai
04.2011 - 05.2013
- Trained and mentored new personnel hired to fulfill various roles.
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring .
- Developed lesson plans, instructional materials and written practice tests for training courses.
- Created curricula, instructions, documents and written tests for various types of training courses.
- Developed and implemented updating training programs for employees.
Education
Bachelor of Computer Science - Computer
Amrita College, Amrita University
KeralaSkills
- Switching
- Vlan, Span, STP, VTP, RSTP, Multicast, VRRP
- Routing: OSPF, EIGRP, BGP
- Protocols: HTTP, SMTP, FTP, ICAP, WCCP, GRE, DNS, DHCP IPSec
- Authentication: NTLM, KERBEROS, ADFS, LDAP
- Other: Linux, PCRF, Bandwidth throttle, Packet capture analysis tools (Tcpdump and Wireshark), MariaDB
- Cloud: AWS
- P>IT Security
- P>DLP
- Security Strategies
Certification
- CCNA Certified ( RJP Infotech)
Languages
Malayalam
Proficient
C2
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Security Consultant
IBM India Software Pvt Ltd
01.2022 - Current
Technical Support Engineer
MacAfee Software Pvt Ltd
09.2016 - 01.2022
Senior Network Engineer
CSS crop
12.2015 - 09.2016
Technical Support Engineer
Sandvine Pvt Ltd
04.2015 - 07.2015
support engineer
GK HR consulting, Mcafee
03.2014 - 04.2015
Network Engineer
Top Gun technologies
05.2013 - 02.2014
Network Trainer
RJP Info Tek
04.2011 - 05.2013
Bachelor of Computer Science - Computer
Amrita College, Amrita University
- CCNA Certified ( RJP Infotech)
Similar Profiles
Ankur AryaAnkur Arya
Senior Software Engineer at FranConnect India Software Pvt. Ltd, Franconnect India Software Pvt. LtdSenior Software Engineer at FranConnect India Software Pvt. Ltd, Franconnect India Software Pvt. Ltd
MUKESH KUMARMUKESH KUMAR
Automation Lead at Kyndryl Solutions Pvt. Ltd, IBM India Pvt. Ltd, Client: Airtel IndiaAutomation Lead at Kyndryl Solutions Pvt. Ltd, IBM India Pvt. Ltd, Client: Airtel India
Manu K M Manu K M null
Software Developer at IBM India Software LabsSoftware Developer at IBM India Software Labs