AKHIL MATHEW ABRAHAM
Key Account Manager
New Delhi
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Key Account Manager
OnGrid
Gurgaon
10.2020 - Current
- Fostered and cultivated long-term quality relationships with over 30+ clients by addressing needs and providing superior customer service.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Facilitated penetration of key accounts via strategic planning initiatives.
- Conceptualized & suggested several product changes to meet client requirements & improve productivity.
Customer Success Manager
Infoedge India
03.2019 - 10.2020
- Analyzed business opportunities to up-sell / cross sell new solutions under Talent management, Employer Branding, Talent Mapping & salary bench-marking as per the business/client needs.
- Managed successful negotiation of long-term contract renewals with clients and ensured minimal churn.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Achieved a revenue of 27L against a target of 18L.
Sr. Executive - Sales & Marketing
IOS Sports & Entertainment
08.2018 - 02.2019
- Generated leads and conducted sales meetings for athlete associations, IOA collaboration, influencer marketing campaigns, in-film branding,etc
Business Development Associate
Byju's - Think & Learn Pvt Ltd.
02.2018 - 07.2018
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
Sport Leader
Decathlon Sports India
11.2016 - 01.2018
- Commercial Policy Referent - Boosted sales revenue of the brand from 0.3% to 1.5% turnover share within 6 months.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Provided training to teammates and guided them to build a deep understanding of the catchment area in order to create actionable and insightful analysis for their sport.
Education
Bachelor of Science - Chemistry
ST. STEPHEN'S COLLEGE
07.2013 - 04.2016
Skills
Customer Relationship
undefinedTimeline
Key Account Manager
OnGrid
10.2020 - Current
Customer Success Manager
Infoedge India
03.2019 - 10.2020
Sr. Executive - Sales & Marketing
IOS Sports & Entertainment
08.2018 - 02.2019
Business Development Associate
Byju's - Think & Learn Pvt Ltd.
02.2018 - 07.2018
Sport Leader
Decathlon Sports India
11.2016 - 01.2018
Bachelor of Science - Chemistry
ST. STEPHEN'S COLLEGE
07.2013 - 04.2016
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