S AKHIL
Hospital Operations Management
Puttur
Summary
Professional with solid experience in coordinating healthcare units. Skilled in managing daily operations, ensuring efficient workflow, and supporting medical staff. Strong focus on team collaboration and delivering results. Reliable, adaptable, and prepared to meet changing needs. Adept in conflict resolution, patient care coordination, and resource management.
Overview
10
10
years of professional experience
3
3
Languages
Work History
ICU Unit Secretary
Integrated Healthcare Services
12.2025 - Current
- Oversee ICU operational workflows and clinical coordination.
- Manage staffing schedules, and ensure 24/7 coverage.
- Coordinate with consultants and nursing teams for patient care delivery.
- Monitor ICU performance and compliance documentation.
- Improved patient satisfaction by addressing inquiries promptly, escalating concerns to relevant staff when necessary.
- Supervised unit and staff by overseeing clinical services, serving meals, observing medication administration, and scheduling outings.
Agency Development Manager
IFFCO Tokio General Insurance Co. Ltd.
11.2022 - 11.2025
- Led and managed a team of 40 insurance advisors.
- Conducted recruitment, training, and performance evaluations.
- Achieved monthly and annual revenue targets.
- Strengthened client relations and financial service coordination.
- Managed a team of agents, providing guidance and support to achieve individual and team goals.
- Maintained up-to-date knowledge of insurance products, regulations, and best practices to ensure compliance across the agency.
- Increased agency revenue by implementing effective sales strategies and training programs for agents.
HR & Chief Marketing Officer
MGM Hospitals
04.2021 - 11.2022
- Recruited doctors, consultants, nurses, pharmacists, and emergency staff.
- Maintained HR records, and ensured regulatory documentation compliance.
- Coordinated hospital marketing campaigns to improve patient inflow.
- Supported manpower planning and administrative decision-making.
- Assisted management in operational planning and growth strategies.
- Developed and recommended product positioning, packaging and pricing strategy to produce highest possible long-term market share.
- Increased market awareness and penetration through development of creative collateral.
ICU Manager
RICH Hospitals
08.2018 - 04.2021
- Managed 10-bed ICU operations with over 30 healthcare professionals.
- Reduced patient waiting time by 15% through workflow optimization.
- Supervised duty doctors, consultants, nurses, and ICU technicians.
- Prepared duty rosters, ensuring uninterrupted 24/7 ICU coverage.
- Handled ICU billing and consultant coordination.
- Conducted patient and family counseling sessions.
- Maintained quality standards in critical care services.
- Monitored office supply inventory, analyzing usage patterns and requisitioning supplies and equipment as well as maintenance repair services.
ICU Manager
CIPACA – Chennai Interventional Pulmonology & Critical Care Associates
11.2015 - 07.2018
- Managed multi-location ICU operations across associated hospitals.
- Coordinated among consultants, duty doctors, nursing staff, and administrators.
- Monitored ICU KPIs, patient flow, and operational efficiency.
- Ensured compliance with documentation and reporting standards.
- Streamlined admission, transfer, and discharge processes.
- Implemented process improvements to enhance care quality.
- Oversaw workforce scheduling and ICU staffing.
- Developed and executed successful business plans that resulted in improved market share and profitability within the region.
Education
B.Tech - Electrical & Electronics Engineering
Sri Venkata Perumal College of Engineering & Technology
Puttur01.2015
Intermediate - MPC
Sai Jyothi Junior College
Puttur01.2011
High School Diploma -
Jnana Jyothi Vidyamandir School
Puttur 04.2001 -
Skills
Hospital Operations Management
ICU Administration & Critical Care Coordination
Healthcare Team Leadership
HR & Medical Recruitment
Staff Scheduling & Workforce Planning
Patient Counseling & Relations
Medical Billing & Consultant Coordination
Regulatory & Compliance Support
Healthcare Marketing Coordination
Process Improvement & Efficiency Enhancement
Strong leadership and decision-making skills
Excellent communication and stakeholder coordination
Experience managing multidisciplinary healthcare teams
Ability to perform effectively in high-pressure critical care environments
Timeline
ICU Unit Secretary
Integrated Healthcare Services
12.2025 - Current
Agency Development Manager
IFFCO Tokio General Insurance Co. Ltd.
11.2022 - 11.2025
HR & Chief Marketing Officer
MGM Hospitals
04.2021 - 11.2022
ICU Manager
RICH Hospitals
08.2018 - 04.2021
ICU Manager
CIPACA – Chennai Interventional Pulmonology & Critical Care Associates
11.2015 - 07.2018
High School Diploma -
Jnana Jyothi Vidyamandir School
04.2001 -
Intermediate - MPC
Sai Jyothi Junior College
B.Tech - Electrical & Electronics Engineering
Sri Venkata Perumal College of Engineering & Technology