Akhtar Khan
Pune
Summary
Disciplined and hardworking professional with experience in handling daily operational responsibilities in a structured and fast-paced environment. Strong communication skills, ability to work in rotational shifts, and experience in coordinating with multiple teams to ensure smooth operations. Seeking an opportunity in the Food & Beverages department to contribute to guest satisfaction and efficient restaurant service. Enthusiastic and adaptable with strong communication and teamwork skills. Experienced in customer service, ensuring guests receive friendly and efficient service. Highly organised with knack for multitasking, ensuring smooth operations. Committed to maintaining high standards of hygiene and safety.
Overview
4
4
years of professional experience
4039
4039
years of post-secondary education
Work History
Food and Beverage Assistant
Crowne plaza Pune City centre an IHG group
Pune
01.2025 - Current
- Delivered exceptional, friendly and fast service to process high volume of food and drink orders at peak times.
- Maintained safe hygiene and food handling standards for full compliance.
- Facilitated a positive team atmosphere, supporting colleagues during peak times to manage workload.
- Assisted guests with menu selections and dietary preferences.
- Delivered food and beverage orders promptly to guests.
- Maintained cleanliness and organization of dining areas.
- Collaborated with kitchen staff to ensure timely meal preparation.
- Supported inventory management by tracking stock levels and supplies.
- Provided exceptional customer service to enhance guest experiences.
- Trained new staff on service standards and operational procedures.
- Handled cash transactions and processed payments accurately.
- Organized kitchen workstations to ensure maximum efficiency.
- Resolved customer complaints in a courteous manner while adhering to company policies.
- Maintained a clean and organized work environment throughout shift.
- Trained new employees on proper food handling techniques according to health code regulations.
- Monitored dining areas for adequate supplies of glassware, flatware, linens.
- Responded promptly to customer inquiries about menu items or other related information.
- Ensured all dishes were properly sanitized prior to use.
- Kept records of sales transactions using cash registers or POS systems.
- Stocked shelves with inventory items such as beverages, condiments, and utensils.
- Provided customer service by taking orders, serving drinks, and clearing tables.
- Greeted customers upon arrival and provided menus for selection of food items.
- Communicated effectively with kitchen staff regarding customer orders.
- Prepared and served food in accordance with health and safety regulations.
- Informed guests about daily specials and menu changes when necessary.
- Maintained presence throughout meals to assist guests with additional food and beverage requests.
- Demonstrated proficient knowledge of menus, services and promotions to assist customers and team members.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Collaborated with kitchen team to bus and set tables, prep food, and stock salad bar.
- Monitored food quality and presentation before serving to guests.
- Performed opening and closing duties, including cleaning and preparing the venue for the next day.
- Compiled daily sales reports and provided insights on customer preferences and sales patterns.
- Assisted in menu planning and pricing based on customer feedback and sales trends.
- Addressed and resolved customer complaints to ensure satisfaction.
Customer Service Representative
Tech Mahindra Business LTD
Pune
01.2023 - 02.2024
- Addressed customer service enquires quickly and accurately.
- Maximised customer satisfaction by resolving service issues promptly.
- Built rapport with customers through courteous and professional communications.
- Assisted customers with product inquiries and troubleshooting issues.
- Resolved complaints efficiently, ensuring customer satisfaction and loyalty.
- Collaborated with team members to enhance service delivery processes.
- Trained new staff on company policies and customer service best practices.
- Utilized CRM software to track interactions and manage follow-ups.
- Maintained a positive attitude while handling high-volume inquiries daily.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Industrial Trainee
Ritz Carlton LLC Pune
Pune
05.2022 - 10.2022
- Worked with mentors and supervisors in improving professional conduct, individual character and skills to maintain positive work environments.
- Completed all tasks efficiently and timely, as instructed by industrial managers.
- Gained practical experience of tool management by assisting managers and supervisors with various tasks.
- Assisted in daily operations of hospitality services and guest interactions.
- Maintained cleanliness and organization in public areas and guest rooms.
- Supported food and beverage service during peak operational hours.
- Collaborated with team members to enhance guest satisfaction initiatives.
- Executed inventory management tasks for supplies and equipment.
- Helped train new staff on operational procedures and service standards.
- Monitored compliance with health and safety regulations throughout the hotel.
- Participated in team meetings to discuss workflow improvements and challenges.
- Communicated with multidisciplinary team to learn and develop practical skills.
- Developed and implemented industrial safety protocols.
- Participated in team meetings to discuss operational updates and changes.
- Conducted regular inspections of facilities to identify potential safety hazards.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
- Used daily system logs to document production information, discussing issues with management.
Education
Bachelor of Science - Hospitality studies
Magarpatta Institute of Hospitality Management
Pune 06.2021 - 12.2025
Bachelor's of Commerce - Banking and finance
Poona college of arts science and commerce
Pune 06.2016 - 04.2019
HSC - Accounting
Poona college of arts science and commerce
PuneSSC - SSC
Moledina high school
PuneSkills
- Guest Service & Customer Interaction
- Order Coordination & Service Support
- Teamwork & Collaboration
- Shift Flexibility (Including Weekends)
- Time Management Problem Resolution
- Basic Computer Knowledge (MS Excel, Email)
- Documentation & Reporting
- Professional Conduct & Grooming
- Ability to Work Under Pressure
Languages
English, Hindi
First Language
Timeline
Food and Beverage Assistant
Crowne plaza Pune City centre an IHG group
01.2025 - Current
Customer Service Representative
Tech Mahindra Business LTD
01.2023 - 02.2024
Industrial Trainee
Ritz Carlton LLC Pune
05.2022 - 10.2022
Bachelor of Science - Hospitality studies
Magarpatta Institute of Hospitality Management
06.2021 - 12.2025
Bachelor's of Commerce - Banking and finance
Poona college of arts science and commerce
06.2016 - 04.2019
HSC - Accounting
Poona college of arts science and commerce
SSC - SSC
Moledina high school