Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Akibur Rehman

Akibur Rehman

Lead Associate
Jorhat

Summary

Dynamic professional with a proven track record at TTEC, excelling in employee supervision and effective communication. Successfully mentored associates, enhancing their skills and aligning their goals with company objectives. Recognized for problem-solving abilities and adaptability in fast-paced environments, driving team success and customer satisfaction.

Overview

6
6
years of professional experience
2
2
Certifications
2
2
Languages

Work History

Lead Associate

TTEC
03.2023 - Current
  • Mentored junior associates, providing guidance on best practices and professional development opportunities.
  • Coordinated weekly meetings for internal and external groups.
  • Maintained team flexibility and embraced change to adapt within dynamic markets.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.

Mentor

TTEC
09.2021 - 11.2023
  • Adapted mentorship style based on individual mentee needs, enabling tailored interventions that drove better results than one-size-fits-all approaches.
  • Offered constructive feedback on mentee progress, enabling them to refine their skills and enhance their potential.
  • Enhanced mentee performance by providing personalized guidance and support.
  • Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.

Chat Agent

TTEC
05.2020 - 09.2021
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Contributed towards a positive work environment by supporting colleagues during challenging situations or peak periods.
  • Conducted thorough research for complex queries, ensuring accurate information was provided to customers.
  • Provided exceptional support during high-volume periods, maintaining a calm demeanor under pressure.

Promoter

Airtel Payments Bank
09.2019 - 03.2020
  • Managed promotional booth setup, creating attractive displays to draw in potential customers.
  • Provided product samples, coupons and informational brochures to persuade people to buy products.
  • Identified interested and qualified customers to provide potential customers with additional information regarding product.
  • Identified potential marketing opportunities to increase brand awareness.

Education

Bachelor of Commerce

Dibrugarh University
Mariani
08-2019

Skills

Employee supervision

Audit preparation

Transaction processing

Operations management

Effective communication

Relationship building

Problem-solving

Multitasking Abilities

Certification

Mentors Upskilling by eBay clients

Timeline

TL 101

06-2025

Mentors Upskilling by eBay clients

07-2023

Lead Associate

TTEC
03.2023 - Current

Mentor

TTEC
09.2021 - 11.2023

Chat Agent

TTEC
05.2020 - 09.2021

Promoter

Airtel Payments Bank
09.2019 - 03.2020

Bachelor of Commerce

Dibrugarh University

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Akibur RehmanLead Associate