Akif Naeem
Delhi
Summary
Experienced Facility Management professional with a proven track record of ensuring efficient, safe, and cost-effective operations across various facilities. Skilled in maintenance management, vendor coordination, budget planning, and implementing energy-efficient solutions. Adept at leveraging expertise in physical security, transportation, and Lean Six Sigma principles to optimize workflows and drive continuous improvement. Known for strong leadership, attention to detail, and the ability to foster collaborative relationships with stakeholders to achieve organizational goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Executive
Provana LLC
Noida
12.2018 - Current
- Led cross-functional teams to enhance operational efficiency and service delivery.
- Collaborated with stakeholders to identify process improvements and implement solutions.
- Trained and mentored junior staff on best practices and company policies.
- Streamlined communication between departments to foster collaboration and transparency.
- Coordinated cross-functional teams to streamline processes and improve efficiencies.
- Negotiated contracts with vendors for goods and services at competitive prices.
- Resolved employees inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Oversee the management of a fleet , ensuring efficient and cost-effective operations.
- Implement route optimization strategies, ensure compliance with transportation regulations, and maintain a safety record.
- Identify vulnerabilities: Assess the effectiveness of existing security measures, and uncover gaps that could be exploited.
- Enhance Protection: Recommend improvements to safeguard people, property, and assets more effectively.
- Compliance: Ensure adherence to industry standards, regulatory requirements, and organizational policies.
- Risk Mitigation: Minimize the likelihood and impact of security incidents through proactive measures.
- Resource Optimization: Evaluate the cost-effectiveness and efficiency of current security systems and practices.
- Access Control: Evaluate systems that restrict entry, such as keycards, biometric readers, and physical barriers.
- Assess the management of visitor access and employee credentials.
- Surveillance Systems: Inspect the placement, functionality, and coverage of CCTV cameras and monitoring systems. Verify that recorded footage is securely stored and easily retrievable.
Associate
Genpact
Noida
12.2013 - 09.2015
- Execute bank account administration, including opening, closing, and adding required services to accounts.
- Monitor all data entry operations and ensure compliance with the timeframe.
- Manage everyday work activities, and inform the supervisor appropriately.
- Maintain knowledge of all technical information, resolve all issues in transactions, and perform corrections where required.
- Analyze all issues for onshore clients and provide effective resolutions for them.
- Ensure and maintain effective professional relationships with staff.
Guest Service Associate
Radisson Blu Hotel
New Delhi
12.2010 - 12.2012
- Provided exceptional customer service to enhance guest experiences.
- Managed front desk operations and checked guests in and out efficiently.
- Assisted guests with inquiries and resolved complaints promptly.
- Maintained cleanliness and organization of the lobby and common areas.
- Collaborated with team members to ensure smooth daily operations.
- Utilized reservation systems to manage bookings accurately.
- Trained new staff on customer service protocols and procedures.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Developed strong relationships with repeat customers through positive interactions.
Education
MBA - International Business & Finance
Jamia Millia Islamia University
New Delhi07-2017
Skills
- Fleet management
- Risk assessment
- Compliance management
- Operational efficiency
- Process improvement
- Decision making
- Administrative support
- Meeting assistance
- Office management
- Bookkeeping
- Operations oversight
- Travel coordination
- Lean Six Sigma process improvement
- Transportation and logistics coordination
Certification
- KPMG Lean Six Sigma Green Belt.
Timeline
Senior Executive
Provana LLC
12.2018 - Current
Associate
Genpact
12.2013 - 09.2015
Guest Service Associate
Radisson Blu Hotel
12.2010 - 12.2012
MBA - International Business & Finance
Jamia Millia Islamia University
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