AKIL M
Chennai
Summary
Highly motivated individual with a background in healthcare, seeking a role to utilize my knowledge of medical terminology and systems to ensure patient satisfaction, and provide accurate information.
Dynamic and results-driven Care Coordinate Manager at Pristyn Care, with a proven track record in enhancing patient experiences through effective communication and time management.
Also, I am a professional technical support representative with 1 year of experience in handling technical support.
Overview
3
3
years of professional experience
Work History
PRISTYN CARE
CARE CO-ORDINATE MANAGER
02.2025 - Current
- Assigning a surgery to a doctor is to ensure the patient receives the most appropriate and effective care by matching the surgeon's expertise and experience with the specific surgical procedure and the patient's needs.
- Updated and maintained databases with current information.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Calling a customer regarding a surgery is to ensure a smooth and informed patient experience by providing necessary information, addressing concerns, and confirming their readiness for the procedure.
Product Support
SUTHERLAND PVT.LTD
CHENNAI
10.2022 - 10.2023
- Maintain excellent customer satisfaction, and review support tickets for appropriate resolution.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limit, and follow up to ensure resolution.
- Provided technical product support to customers via phone and chat.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Education
MBA - HUMAN RESOURCE MANAGEMENT
MADHA ENGINEERING COLLEGE
KUNDRATHUR01.2024
BBA - General Studies
VELS UNIVERSITY
PALLAVARAM01.2022
12th -
ST. SEBASTIAN MAT HR SEC SCHOOL
PALLAVARAM01.2018
Skills
- Good communication and presentation skills
- MS Office
- POWERPOINT
- Excel (Basic Level)
- Time management
- Technical troubleshooting
- Problem solving
- Multitasking
INTERSHIP
FASTTRACK CALL TAXI PVT. LTD, identifying tourism destinations among customers through adopting a tourism mobile application with special reference to the Fasttrack mobile application
PERSONAL QUALITIES
- Proficient in English, Tamil, and Malayalam, with strong communication skills
- Good communication skills
- Highly motivated, and enthusiastic about learning new things
- Flexible and capable of adapting to diverse situations and environments
- Committed to maintaining personal integrity and meeting deadlines effectively
SOFT SKILLS
- Observation
- Decision-making
- Communication
- Multi-tasking
Languages
Tamil
First Language
Malayalam
Advanced (C1)
C1
English
Proficient (C2)
C2
Affiliations
I excel at cooking and playing tennis
I enjoy engaging with others, and I have a passion for listening to podcasts
PERSONAL INFORMATION
- Date of Birth: 12/20/2001
- Nationality: Indian
- Marital Status: Single
DECLARATION
I hereby declare that the above information is correct and true to the best of my knowledge and belief
Timeline
PRISTYN CARE
CARE CO-ORDINATE MANAGER
02.2025 - Current
Product Support
SUTHERLAND PVT.LTD
10.2022 - 10.2023
MBA - HUMAN RESOURCE MANAGEMENT
MADHA ENGINEERING COLLEGE
BBA - General Studies
VELS UNIVERSITY
12th -
ST. SEBASTIAN MAT HR SEC SCHOOL
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