AKILA M
West Mambalam
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
15
15
years of professional experience
Work History
Training Coordinator
BSI Group
02.2024 - 08.2024
- Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration.
- Compiled training handbook and related course materials.
- Created and maintained detailed training records and reports for management review.
- Coordinated with department leaders to identify training needs and develop targeted solutions.
- Facilitated communication between trainers and participants before and after sessions to ensure clear expectations and follow-up support were provided as needed.
- Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
- Scheduled and coordinated training sessions, including booking facilities and arranging catering.
- Provided ongoing coaching and mentoring support for employees seeking professional growth and development.
Guest Relations Executive and Admin
CBRE
09.2018 - 07.2019
- Served as main point of contact for VIP guests and kept hotel departments briefed on individual requirements.
- Managed guest feedback effectively, implementing necessary changes for continuous improvement.
- Coordinated with housekeeping staff to ensure timely room turnovers, minimizing wait times for incoming guests.
- Assisted in training new team members, contributing to a consistently high-performing staff.
- Handled escalated customer complaints professionally, ensuring swift resolution and satisfaction.
- Organized special events and activities for VIP guests, creating memorable experiences.
- Implemented innovative communication strategies to keep guests informed about hotel services and promotions.
- Established a welcoming atmosphere at the front desk area through impeccable presentation and demeanor.
- Developed strong rapport with guests, leading to increased loyalty and repeat business.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Collaborated with various departments to ensure seamless guest experiences during their stay.
- Conducted thorough room inspections to maintain high-quality standards for accommodations.
- Maintained detailed records of guest preferences, enabling tailored service offerings during future stays.
Process Associate
Tata Consultancy Service Ltd
2 2015 - 08.2017
- Working in BPS for ABN AMRO BANK Process as Process Associate
- Access Management
- Handling Reviews for application in Excel
- Reviewing work done by provisioning team such as addition modification and deletion of users for client
- Managing access for entire users of ABN AMRO Process.
- Maintained high levels of data confidentiality through adherence to company policies and procedures.
- Adhered to all deadlines, managing time effectively to complete tasks within designated timeframes.
- Collaborated with team members for enhanced process efficiency and productivity.
- Conducted quality assurance checks on completed work, ensuring accuracy and compliance with established guidelines.
Customer Relations Executive
Navnit Motors Pvt Ltd - BMW
04.2009 - 07.2010
- Interacting with Customers, being in process for Sales
- Handling customer complaints
- Participating in events conducted by company for brand promotion and Car launches
- Taking care of complete customer care activities.
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues
Education
M.A. in Public Relations -
Stella Maris College
Chennai, Tamil NaduB.A. in English Literature - undefined
Ethiraj College for Women
Skills
Communication
Computer Basics
Computer Advanced
Microsoft Excel
Training facilitation
Materials Organization
Program Management
Schedule Management
Schedule Coordination
Presentation
E-Learning Platforms
Human Resources
Verbal and written communication
Activities
Dance, Drama, National Seminar for fostering corporate Social Responsibility-community Based Organization Partnerships, Environment and community Student's Conference, Inter Zonal sports meet
Classification
Confidential
Trainingprograms
- SPSS
- Windows (95, 98, 2000, ME, XP)
- MS-Office
Internship
- ABILITY FOUNDATION, working for disabled graduates
- HINDUJA HOUSE, Mumbai, Maharashtra, corporate sector
- NATIONAL AVIATION COMPANY LIMITED (AIR INDIA), Chennai, Tamil Nadu, service sector
- PRESS INFORMATION BUREAU, Chennai, Tamil Nadu, government sector
Projects
A Research study on Customer Service in National Aviation Company Limited (Air India), Undertook a research study in national aviation company limited (Air India) on the "FEEDBACK A PR TOOL IN CUSTOMER SERVICE IN AIR INDIA" in 4th semester, 4th A Media Campaign as a team to demystify the myths attached to Epilepsy, Conducted a media campaign as a team to demystify the myths attached to Epilepsy in the 4th semester.
Used print media to create awareness among the public.
Designed posters, banners, leaflets, fliers and hoardings as a publicity material.
Organized several events for the campaign., 4th
Languages
English
Advanced (C1)
Tamil
Advanced (C1)
Hindi
Elementary (A2)
Timeline
Training Coordinator
BSI Group
02.2024 - 08.2024
Guest Relations Executive and Admin
CBRE
09.2018 - 07.2019
Customer Relations Executive
Navnit Motors Pvt Ltd - BMW
04.2009 - 07.2010
Process Associate
Tata Consultancy Service Ltd
2 2015 - 08.2017
M.A. in Public Relations -
Stella Maris College
B.A. in English Literature - undefined
Ethiraj College for Women
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