Akila Ramasamy
Coimbatore,TN
Summary
Solutions-oriented Process Lead with 15+ years of experience in a leadership role. Adept at timely problem solving and committed to staying positive in high-demand situations. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Senior Process Lead
ANZ Service Support India Pvt Ltd
Bangalore, Karnataka
02.2013 - Current
- Working in Trade And Supply Chain Operations, payments department which handles Domestic and International Import and Export Trade with different countries mainly for Australia and New Zealand and other Asia pacific regions like Singapore, Hong Kong etc
- Handling checker activities, where all the process has maker checker control.
- Monitoring the incoming transactions and make sure to release them as per priority like RTGS etc and fulfill customer requirement on time
- Co-operating and Coordinating with team in getting the work done within SLA
- Guiding, supporting, nurturing and facilitating team members to succeed
- Providing process solutions for improving operational efficiency by 30%; providing training programs on new processes as needed.\
- Having fair knowledge about International Chamber of Commerce Rules - UCP600, URR725, URC522, ISP and ISBP
- Process handling in Trade sanction Check (TSC) Operations.
- Financing customers based on LC Terms on import and export side and under collections
- Handling SWIFT messages
- Remitting funds via Serial and cover payment MT103, MT202cover and MT202 bank to bank Financial Transfer
- Transfer Pay LC and claims in LC
- Liquidation of Loans at maturity date.
Senior Associate
TCS E-Serve BFS BPO (Formerly Citi Group Global Services (P) Ltd
Chennai, Tamilnadu
10.2006 - 10.2011
- Worked in Transaction Processing Unit, Payments department which deals with credit card related processes.
- Closure of credit card, Processing Payments, Reversal of Charges, AMF and Interest based on approval.
- Converting Retail purchase into EMI.
- Worked in DINERS DISPUTE MANAGEMENT UNIT which deals with credit card dispute cases.
- Assigned tasks, reviewed performance and devised improvement plans or corrections.
MIS Executive
New Travel Lines (P) Ltd
Chennai, Tamilnadu
04.2005 - 02.2006
- In-charge of generating billing through Excel for completed trips.
Education
Master of Computer Applications -
Alagappa University
Karaikudi 05.1999 - 05.2001
Bachelor of Science - Physics
Indira Gandhi CollegeBharathidasan University
05.1995 - 05.1998
Skills
Processing credit card payments
Swift Payments
Multitasking Abilities
Organization and Time Management
Letter of Credit
CGI Trade360 global transaction service
Trade Finance Management
Accomplishments
- Supervised team of 20 staff members.
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Documented and resolved [Issue] which led to [Results].
Timeline
Senior Process Lead
ANZ Service Support India Pvt Ltd
02.2013 - Current
Senior Associate
TCS E-Serve BFS BPO (Formerly Citi Group Global Services (P) Ltd
10.2006 - 10.2011
MIS Executive
New Travel Lines (P) Ltd
04.2005 - 02.2006
Master of Computer Applications -
Alagappa University
05.1999 - 05.2001
Bachelor of Science - Physics
Indira Gandhi CollegeBharathidasan University
05.1995 - 05.1998