AKILA RANI K
Bengaluru
Summary
Dynamic Engineering Operations Manager with 16+ years of global IT operations experience, currently at Deutsche Bank, driving measurable improvements in service delivery and digital workplace experiences. Recognized for achieving a 35% reduction in IT support tickets through AI-driven automation and process optimization. Expert in service delivery, stakeholder management, and high-performing team leadership, with a strong track record of aligning IT strategies with business objectives. Distinguished graduate of the Advanced Operations Management & Analytics Program, IIM Kozhikode, adept at leveraging analytics, automation, and governance frameworks to deliver transformative outcomes and operational excellence across complex, enterprise-scale environments.
Overview
17
17
years of professional experience
Work History
Engineering Operations Manager - End User Computing & UX Design
Deutsche Bank
Bengaluru
12.2023 - Current
- Designed and executed global end-user computing strategies, enhancing productivity and digital workplace experiences across regions.
- Implemented AI-driven automation and self-service platforms, reducing IT support tickets by 35% and accelerating resolution times.
- Led UX redesign initiatives for enterprise applications, improving usability scores by 25% and increasing adoption.
- Directed engineering operations for laptops, desktops, VDI, collaboration tools, and workplace applications, ensuring seamless delivery worldwide.
- Championed cloud-first adoption (M365, Azure Virtual Desktop, collaboration platforms) to drive scalability, resiliency, and modern workplace adoption.
- Migrated enterprise services to modern device management (Intune, Autopilot), strengthening provisioning, compliance, and endpoint security.
- Deployed AI/ML-powered monitoring, predictive analytics, and self-healing systems, reducing downtime and improving user satisfaction.
- Established governance frameworks and workplace standards to ensure compliance, security, and operational efficiency.
- Collaborated with cross-functional teams (security, networking, applications) to deliver unified and secure digital workplace experiences.
- Trained and mentored teams on emerging technologies, UX design principles, and AI-powered service delivery models, building future-ready capabilities.
- Optimized service delivery through ITIL, SRE, and design-thinking practices, embedding innovation while maintaining operational stability.
- Acted as a strategic bridge between technology and business, aligning digital workplace initiatives with organizational goals and measurable value.
Service Operation Manager
DHL IT
Chennai
05.2021 - 12.2023
- Led and motivated global team of over 25 members in ETL, reporting, application development, and infrastructure support.
- Onboarded over 10 enterprise applications within strict timelines and budget constraints.
- Directed application development and infrastructure administration, ensuring compliance with SLAs and OLAs.
- Conducted root cause analyses and implemented corrective actions to enhance service reliability through ITIL practices.
- Managed project budgets and resource forecasting while facilitating governance meetings to align with business objectives.
- Introduced best practices and quality standards, improving delivery efficiency and customer satisfaction.
- Monitored SLOs and KPIs according to SOW, driving continuous improvement through Lean Six Sigma methodologies.
- Established cross-functional collaboration across geographies, streamlining communication and minimizing project delays.
Solutions Delivery Excellence
Cognizant Technology
09.2017 - 05.2021
- Led team of 20+ professionals in infrastructure domains, promoting mentorship and stable attrition rates.
- Managed account-level operations, maintaining service levels, stakeholder engagement, finances, and risk oversight.
- Established strong relationships with regional IT and business leaders to align strategic objectives.
- Implemented IT performance dashboards, enhancing transparency and improving service management.
- Mentored managers on program governance and project management best practices to elevate team capabilities.
- Delivered timely updates on plans, budgets, and performance metrics to senior leadership.
- Identified gaps in SOWs, driving cost savings through automation technologies.
- Conducted risk assessments, ensuring compliance through thorough internal and external IT audits.
Software Engineer
System Technology Group.INC & Mahindra Satyam
03.2009 - 09.2017
- Company Overview: Client: Ford Technology services
- Client: Ford Technology services
Education
eMDP - Advanced Operations Management & Analytics Specialized in strategic operations, data analytics, and process optimization
Indian Institute of Management (IIM)
Kozhikode01.2024
B.Sc. - Mathematics
Madurai Kamaraj University
Madurai03-2008
Skills
Leadership & Team Management: Demonstrated expertise in leading and developing high-performing teams, driving
collaboration, and achieving organizational objectives
Service Delivery & Stakeholder Management: Proficient in managing complex service delivery operations, ensuring adherence to
SLAs and OLAs, and cultivating strong, value-driven relationships with clients and stakeholders
Process Optimization & Automation: Skilled in analyzing processes, implementing continuous improvements, and leveraging automation technologies to enhance operational efficiency and reduce costs
Technical Expertise: In-depth knowledge of a broad range of technologies including CRM, Azure, Copilot, Autosys, Control-M, Remedy, ServiceNow, Cognos, ETL tools, UNIX/Windows, and advanced monitoring tools (eg, Grafana, Dynatrace, Splunk)
Continuous Improvement: Expertise in deploying methodologies such as Lean Six Sigma, Kaizen, and Agile to drive continuous improvement, operational excellence, and performance optimization
Risk & Compliance Management: Adept at conducting comprehensive risk assessments, ensuring compliance with industry standards, and managing IT audits and SLA adherence to mitigate business risks
Client Engagement & Relationship Management: Proven ability to build and maintain strategic relationships with clients, ensuring alignment between service delivery and evolving business needs
Accomplishments
- SPOT Recognition
- Best Vendor Excellence Award
- POB Award
References
References available upon request.
Timeline
Engineering Operations Manager - End User Computing & UX Design
Deutsche Bank
12.2023 - Current
Service Operation Manager
DHL IT
05.2021 - 12.2023
Solutions Delivery Excellence
Cognizant Technology
09.2017 - 05.2021
Software Engineer
System Technology Group.INC & Mahindra Satyam
03.2009 - 09.2017
eMDP - Advanced Operations Management & Analytics Specialized in strategic operations, data analytics, and process optimization
Indian Institute of Management (IIM)
B.Sc. - Mathematics
Madurai Kamaraj University
Similar Profiles
Dnyaneshwar BhogilDnyaneshwar Bhogil
Trade and Transaction Analyst at Deutsche Bank Group, Deutsche BankTrade and Transaction Analyst at Deutsche Bank Group, Deutsche Bank
PRADEEP KUMARPRADEEP KUMAR
Assistant Vice President at Deutsche India Private Limited (Deutsche Bank Group)Assistant Vice President at Deutsche India Private Limited (Deutsche Bank Group)
Manoj Singh SolankiManoj Singh Solanki
Senior Analyst at Deutsche India Pvt. Ltd- Deutsche Bank GroupSenior Analyst at Deutsche India Pvt. Ltd- Deutsche Bank Group
Amit KulkarniAmit Kulkarni
Vice President at Deutsche India Pvt. Ltd, Deutsche Bank of India, DBOIVice President at Deutsche India Pvt. Ltd, Deutsche Bank of India, DBOI
Sabir PashaSabir Pasha
Senior Technical Solutions Engineer at BARRACUDA NETWORKSSenior Technical Solutions Engineer at BARRACUDA NETWORKS