Akilan S
EHR Systems Analyst
Chennai,TN
Summary
I'm a management professional with track record of 9+ years of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
10
10
years of professional experience
11
11
years of post-secondary education
2
2
Languages
Work History
EHR SYSTEMS ANALYST (Assistant Manager)
Business Integrity Services Pvt Limited
10.2020 - Current
- Coordinates Provider relations and licensing for over 160+ providers over multiple practices
- Includes completion of EDI registrations and comprehensive Provider registrations & credentialing setup
- Conducts 1:1 EHR training and onboarding for all Providers as well as Staff Classroom training
- Oversees EHR Template Maintenance to ensure compliance/accuracy for medical documentation
- Performs ongoing Application Support/Advanced Troubleshooting within the Greenway Intergy Practice Management and EHR systems, DrFirst / EPCS, HST Ambulatory Software, Avalon LIS and Telcor OIS Lab systems
- Works with multiple vendors to negotiate contracts, implement new and existing datasets, build configurations, upgrade and test software that includes HL7 messaging, manage data conversions, and maintain excellent vendor relationships for optimal resolution and software efficiency
- Manages lifecycle EHR projects in include migration, administration, and sunset of legacy EHR systems inherited through clinic acquisition (Athena, eClinicalWorks, eMDs, IMS, Practice Fusion, Prime Suite
- Collaborates closely with upper management to drive strategy through development and implementation of new and existing processes to increase clinic workflow/improvement while helping to drive revenue
- Provides immediate escalation support with multiple software applications for over 1000+ employees throughout the U.S., India and Columbia
- Creates, designs and implements instructional documentation to support training, policies and procedures
ISSUE RESOLUTION ANALYST (Customer Success Team)
Athenahealth Technologies Pvt Limited
12.2017 - 03.2020
- Addressing the client's concern via salesforce tickets (Cases) within the SLA
- Responding with detailed resolution/communication to the client's inquiry, problems, or the request through the email and calls
- In-depth review and analysis of inventory (Total number of cases/tickets) and working them based on the severity/escalations along with the other teams as well
- Review of collections reports for providers (Revenue)
- Helping the reporting manager on critical Client delivery reports
- Reviewing the inflow and determining the root cause of similar/same issues and working on the solution within the committed SLA or communicating the timeline to the client, when there is the effort required
SENIOR PROCESS EXECUTIVE
Cognizant technology solutions
02.2015 - 12.2017
- Preparing and summarizing the unaddressed claims and helping in assigning accordingly (Outstanding Revenue)
- Specialized in workers comp process which includes calling patients, employers, and payers (insurances) to obtain the required details
- Critical denial specialist - working on critical denials and emails from the client
Education
Bachelor of Engineering (B.E) - Computer Science
05.2001 - 05.2012
Skills
Strong organizational strengths
IT Service Management
Project Management
Service Delivery Management
Process Improvement
Sharp problem solver
End user support
Operating Systems: Windows 10 & 11
Databases: Oracle 10G
Microsoft 365 Dynamics CRM
Accomplishments
- First Prize (TECH QUIZ), National Level Technical Symposium “FACE IT 2K11”, BHAJARANG ENGINEERING COLLEGE
- 3 SPOTLIGHTS and 3 UNICORN awards, For the monthly performances in Cognizant
Areasofexpertise
- Service Delivery Management
- Process Improvement
- Project Management
Personal Information
- Date of Birth: 07/06/1991
- Place: Chennai
Corestrengths
- Strong organizational strengths
- Active listening skills
- Sharp problem solver
- Energetic work attitude
- Adaptive team player
- Telecommunication skills
- Customer service expert
Playing Outdoor Games
Cricket
Volley Ball
Carom
Timeline
EHR SYSTEMS ANALYST (Assistant Manager) - Business Integrity Services Pvt Limited
10.2020 - Current
ISSUE RESOLUTION ANALYST (Customer Success Team) - Athenahealth Technologies Pvt Limited
12.2017 - 03.2020
SENIOR PROCESS EXECUTIVE - Cognizant technology solutions
02.2015 - 12.2017
Meenakshi University - Bachelor of Engineering (B.E), Computer Science
05.2001 - 05.2012