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Experienced professional with a strong background in technology-related roles. Proficient in Manufacturing Improvements, Safety Improvements, and Quality Improvements while providing technical support to operations. Skilled in problem-solving and optimizing manufacturing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous improvement while maintaining operator safety. Focus is being a contributer to in the company's organizational success.

Results-driven professional with prior experience as a Senior Process Executive at Infosys BPO Ltd, specializing in process improvement, employee training, and workflow optimization. Recognized with multiple awards for excellence and team mentorship. Proficient in Microsoft Office Suite, with strong expertise in drafting offer letters, streamlining processes, and enhancing operational efficiency through innovative solutions. After a career break to focus on family commitments, I am now eager to rejoin the workforce and leverage my proven skills to contribute to organizational success.


  Dynamic and results-driven banking professional with a passion for entrepreneurship, seeking to re-enter the industry after a career break spent founding and leading a successful film production company.
  Six Sigma – Master Black Belt Associate with 25 years of experience in process reengineering, intelligent automation, project management, quality assurance, sales, and operations across banking and financial services.
  Executive member – Intelligent Automation Council, The Conference Board, USA.
  Successfully created and established a centralized process excellence and intelligent automation team for USAA Bank.
  Lead the development of transformation efforts in HSBC Operations by building the Six Sigma process excellence and Project Management teams from the grassroots level in five countries (India, Philippines, Malaysia, Egypt, USA).
  Champion in delivering successful results for high-visibility process improvement projects within an enterprise-wide deployment, with a track record of delivering bottom-line savings ($60M cost reduction in the last 5 years).
  Proven record of excellence in managing and motivating teams for running successful process improvement projects, and experienced in establishing and leading Lean Six Sigma deployments, developing strategic plans, etc.
  Certified Lean Six Sigma Trainer from Warwick University, UK.
  An effective planner with strong communication and analytical abilities.
  Back from a career break after pursuing my passion to achieve my personal life goals.


Possessing a robust aptitude for analytical thinking and adept communication skills, I strive to acquire knowledge and grow within a process-driven setting. Proficient in data analysis and process improvement methodologies, I offer valuable insights. Eager to leverage and refine my project management and quality control expertise in a Process Executive position.

Akilesh K

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Principle Process Executive

Assistant Client Partner International Voice (AR Caller)

Process Executive- International Voice Process US Mortgage (Outbound Calls)

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MA - English Literature

BA - English Literature

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Principle Process Executive

Assistant Client Partner International Voice (AR Caller)

Process Executive- International Voice Process US Mortgage (Outbound Calls)

MA - English Literature

BA - English Literature

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