A KIRUTHIKA DEVI

• Handle participant requests for withdrawals, separations, transfers, and QDRO cases, ensuring strict compliance with ERISA and plan rules
• Support large-scale client plan migrations with zero operational discrepancies
• Communicate proactively with stakeholders to manage client expectations and resolve issues efficiently
• Ensure 100% regulatory adherence while prioritizing participant security, accuracy, and service quality
• Process cash and rollover distributions for active and retired participants within SLA
• Work independently on moderately complex cases with strong decision-making
• Provide team training and assist new associates in learning systems and transaction handling
• Maintain risk awareness across transactions to prevent operational errors and financial exposure

• • Investigated credit card fraud and dispute cases per Visa & Mastercard regulations
  • Analyzed abnormal activity and escalated cases preventing loss and unauthorized transactions
  • Performed chargeback operations and documentation with a focus on accuracy
  • Trained team members and collaborated to standardize dispute handling processes
  • Enhanced customer satisfaction by ensuring timely resolution and card security actions