Participated in five community workshops teaching children, ages 10-12, to create mixed media art by combining various materials and techniques
Akash Gaur
Customer Service Executive
New Delhi
Summary
Dynamic Customer Service Representative with proven expertise at AIR INDIA SATS, excelling in conflict resolution and baggage handling. Recognized for enhancing customer satisfaction through effective communication and problem-solving, achieving a 16% increase in call handling efficiency. Committed to delivering exceptional service while ensuring compliance with safety regulations.
Overview
8
8
years of professional experience
1
1
Language
Work History
Customer Service Representative
AIR INDIA SATS
04.2023 - Current
- Assist passengers with baggage check-in, security procedures, additional needs provision, and boarding processes
- Communicate arrival and departure information, ensuring passengers were well-informed.
- Maintained clear communication with management to align on market trends and customer needs.
- Coordinate with airport teams and passengers to ensure appropriate accommodations for customer needs and resolve issues with compassion and understanding
- Coordinate with airline customer service agents in a collaborative team environment and provided support to colleagues to resolve customer challenges and issues
- Respond to and escalate passenger inquiries and complaints
- Ensure compliance with aviation safety and security regulations
Customer Service Representative
Canara HSBC Life Insurance
08.2019 - 07.2020
- Answered 10+ calls per hour, exceeding target call rates by 16%
- Maintained a professional, friendly demeanor with customers at all times, receiving 130+ positive customer reviews
- Established knowledge of protocols, answering customer inquiries, and reducing wait times by 7+ minutes
- Resolved customer call complaints within 24 hours
- Collaborated with a team of 27+ people
Customer Service Representative
UC INFOSYSTEM
07.2018 - 07.2019
- Worked in a team environment to ensure customer inquiries were answered promptly and accurately.
- Coordinated with other departments to ensure customer service objectives were met.
- Handled customer complaints and inquiries in a professional and courteous manner.
- Performed daily customer service related tasks such as data entry and order processing.
Education
Bachelor of Arts -
Delhi University
New Delhi 06.2017
High School Diploma -
Kendriya Vidyalaya
New Delhi 03.2014
Skills
Customer Service Management
Conflict Resolution
Airline Ticketing and check-in
Problem solving
VIP Client Handling
Baggage Handling
Flight Coordination
Call Handling
Security and Safety Procedures
Interests
Explored hands-on artistic expression through crafting
Armed with a passion for photography
Yoga
Timeline
Customer Service Representative
AIR INDIA SATS
04.2023 - Current
Customer Service Representative
Canara HSBC Life Insurance
08.2019 - 07.2020
Customer Service Representative
UC INFOSYSTEM
07.2018 - 07.2019
Bachelor of Arts -
Delhi University
High School Diploma -
Kendriya Vidyalaya