Akkshat Negi

• Managed operations of cloud kitchen service.

Company Overview: AUSTRALIA

• Leading a team and achieving a monthly target of min$150K
• Planned and executed strategies to increase business and drive profit growth by collaborating with other departments in cross-functional projects
• Identifying new sales opportunities and effectively working with them to Streamline the workflows by implementing new technology solutions
• Developed and implemented Sales strategies to improve team's productivity
• Effectively managing a sales pipeline to achieve targets on a daily, weekly, monthly and quarterly basis in a high-pressure performance-driven competitive environment
• Delegating tasks to team members according to their abilities and workload
• Led and influenced Team through effective motivation, leveraging individual strengths to optimize customer satisfaction and maximize productivity.

Company Overview: AUSTRALIA & SINGAPORE

• Managed and directed all aspects of contact center operations for direct sale for NAVITAS aiming to cut the third party agents
• Trained, Directed and Led a team of Lead Qualifiers and Counselors for Direct Sales team in INDIA & SINGAPORE
• Improved employee performance, coaching and inspiring team members to achieve targets
• Participated in meetings and brainstorming sessions, engaging with staff members to solve problems
• Responsible for generating business from direct sales with a Team handling entire Student life cycle.
• Reinforces training, counsels, and monitors staff to improve quality, productivity and customer service
• Responsible for personnel actions such as hiring, disciplinary, selections and terminations
• Developed new procedures and inducements to address individual attendance and performance resulting in achieving maximum profitability and effectiveness
• Monitored the performance of team personnel, identified training needs and revamped working aids related to everyday duties creating detailed reports on team metrics and performance data
• Helped team members move upward with ongoing training, mentoring and development strategies
• Conducted daily status meetings with the Senior Management at Singapore HQ

• Leading a team of Program advisers responsible for promoting various online education courses
• Counseling and advising the candidates while promoting and pitching the online courses
• Converting the candidates into enrollments for the online courses from Universities like London Business School, Harvard, Ecole Polytechnic, MIT, IIM Bangalore
• Meetings with the university representatives and get updates regarding the course and any changes
• Driving and achieving the targets provided and maintaining team conversion

• Facilitated inbound and outbound communications for Contact Centre supporting students with study abroad goals.
• Coordinated efforts for all primary destinations including USA, UK, Australia, NZ, Canada & Ireland.
• Worked in conjunction with senior leaders to create and implement strategies aimed at enhancing lead connection efficiencies.
• Generated leads for business growth while advocating foreign education to Indian students.
• Managed events at educational fairs for student recruitment by foreign universities.
• Managed team activities in high-demand periods, optimizing operational speed.
• Enhanced quality control initiatives leading to successful outcomes.
• Generated and shared monthly and annual reports on team performance for management.
• Mentored new team members side-by-side, ensuring compliance with procedures.
• Bolstered Team's morale and performance of direct reports through clear and transparent communications
• Improved processes to reduce bottlenecks, streamline workflows and optimize scheduling for business teams
• Collaborated cross-functionally to tackle and resolve wide-ranging business issues

• Engaged with leading national health insurance sales process during 2016.
• Streamlined record-keeping processes to enhance forecast accuracy.
• Collaborated with CSR's to elevate customer service and payment security.
• Ensured compliance with corporate and regulatory practices through system monitoring.
• Managed high call volumes in competitive environment to ensure team meets productivity standards.
• Ensure call quality remains above the required 80% threshold on a daily basis.