Akkul Dhand
Executive Director
Gurgaon
Websites
Summary
Accomplished Executive Director recognized for leveraging strong team leadership and development to drive forward progress. Highly organized, detail-oriented leader skilled in directing high-performing teams to develop solutions and solve operational and technical problems. Success implementing systems across multiple operations with superior organizational and communication skills.
Core Values
Integrity | Passion | Commitment | Clarity | Leadership | Transparency | Ownership
Overview
10
10
years of professional experience
5
5
years of post-secondary education
7
7
Years of Organization Development & Transformation
18
18
Certificates
Work History
Executive Director
PLS
Gurugram
07.2022 - Current
- Focused teams on developing innovative and cutting-edge approaches with effective resource allocation and strategic planning.
- Leading Operations, SME, Office Management and Training spanning over four major teams and 10+ sub teams consisting of Legal, Accounts and Support staff, of over 100 people.
- Directed staff and managed annual capital budget.
- Worked closely with organizational leadership and board of directors to strategically affect operational direction.
- Established performance goals for each department and provided feedback on methods for reaching those milestones.
- Hired and directed teams to achieve daily and long-term operations and business goals.
- Drove strategic improvements to enhance operational and organizational efficiencies
- Exercised appropriate cost control to meet budget restrictions and maximize profitability
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover
- Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties
- Defined company roles and responsibilities to establish and enhance processes
- Set organizational goals and objectives to guide and direct company focus and achieve mission fulfillment
- Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments
Director & Office Manager
PLS
Gurugram, Haryana
08.2017 - 06.2022
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Evaluated company documentation to verify alignment with regulatory requirements.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Monitored and coordinated workflows to optimize resources.
- Monitored expenditures to mitigate risk of overages.
- Established departmental performance goals and provided feedback for underperforming areas.
- Drafted and distributed reports to assist board members with critical business decisions.
Technical Support Specialist
Convergys
Gurugram
11.2016 - 06.2017
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Fielded average of 50 inbound calls and chat to deliver support and remotely resolve service issues
Sales Executive
HDFC Limited
Ludhiana
03.2016 - 10.2016
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Selling housing loan products via Retail Branch channel sourcing business from multiple bank branches
- Taking care of complete process from Sourcing business from Customers and following Legal and Financial processes to fulfill company's requirements to grant loans as well making loan process seamless for clients.
Sales Executive
East Coast Builders & Developers
Ludhiana
05.2015 - 12.2015
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Education
MBA - Marketing, International Business
Amity University
Mohali, Punjab 01.2013 - 01.2015
BBA - Marketing
Amity University
Mohali, Punjab 01.2010 - 01.2013
Skills
Leadership Development
undefinedAffiliations
- Confederation of Indian Industry
- Independent Institute of Corporate Affairs
- Project Management Institute
Certification
Certified Six Sigma White Belt (CSSC)
Accomplishments
Nominations & Shortlist -
1. WahStory SpotLight Award - Transformative
Leadership
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Punjabi
Bilingual or Proficient (C2)
French
Intermediate (B1)
Work Preference
Work Type
Full TimeWork Location
On-SiteHybridImportant To Me
Career advancementPersonal development programsCompany CultureStock Options / Equity / Profit SharingQuote
If you really look closely, most overnight successes took a long time.
Steve Jobs
Timeline
Business Excellence Master Black Belt
10-2024
Business Analytics Foundation
09-2024
Strategic RPA Practitioner
09-2024
AI-Enabled Analytic Hierarchy Process Practitioner
08-2024
AI-Enabled Creativity and Innovation (TRIZ) Practitioner
08-2024
AI-Enabled Lean Practitioner and Lean Guide
08-2024
AI-Enabled Business Modelling Expert
07-2024
AI-Enabled Business Value Analyst
07-2024
Certified Lean Six Sigma Black Belt
02-2024
Excellence in Continuous Improvement Leadership
02-2024
Project Management Fundamentals (IBM SkillsBuild)
12-2023
Leadership Acceleration Program (Kapable)
12-2023
Private Equity & Venture Capital (Coursera - Universita Bocconi)
11-2023
Introduction to ESG (Corporate Finance Institute)
11-2023
PMI Kickoff - Agile Project Management
08-2023
Certified Six Sigma White Belt (CSSC)
07-2023
OKR Certification: Leadership & Goal Setting (Coursera - Measure What Matters)
07-2023
PMI Kickoff - Predictive Project Management
07-2023
Executive Director
PLS
07.2022 - Current
Director & Office Manager
PLS
08.2017 - 06.2022
Technical Support Specialist
Convergys
11.2016 - 06.2017
Sales Executive
HDFC Limited
03.2016 - 10.2016
Sales Executive
East Coast Builders & Developers
05.2015 - 12.2015
MBA - Marketing, International Business
Amity University
01.2013 - 01.2015
BBA - Marketing
Amity University
01.2010 - 01.2013
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