Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
Generic
AKMAL AZEEZ

AKMAL AZEEZ

Bangalore

Summary

Dynamic professional with extensive experience at Cognizant Technology Solutions, excelling in Salesforce and people management. Proven track record in enhancing operational efficiency and driving team performance. Recognized for delivering exceptional client service and developing impactful training programs, contributing to significant improvements in resource fulfillment and stakeholder satisfaction.

Overview

17
17
years of professional experience

Work History

TM Account Onboarding

Cognizant Technology Solutions
Bangalore
08.2021 - Current
  • Business process method is a collection of all transaction activities related to Apple Offshore/Onsite Resourcing, which is in a specific service for all projects and business teams.
  • This practice developed as a standalone process, as it requires more governance and system controls, considering the dynamics.
  • This process occurs at all organizational levels, with checks and validations done through the approval matrix flow for Apple resourcing purposes.
  • Creating Reports and Dashboards for Apple account.
  • Managing daily reports and trackers with great attention to details.
  • Creating Cognizant Engagement Dashboards (VMO Deck) and slides for Senior Leadership.
  • Analyzing Apple portfolios and Function Group data, and delivering it to Senior Leadership and Hiring Managers.
  • Complete knowledge of Apple portal i.e., Banjo.
  • Responsible for uploading profiles and other details of new joiners in Banjo.
  • Managing three Service Lines of Cognizant for Apple account - QEA, SAP and CIS.
  • Complete knowledge of RFR (Request for Resource) process flow.
  • Responsible for creating Replacement and Renewals RFRs.
  • Involved in Panel Rotation work for Apple - Selecting panels to take technical interviews.
  • Analyzing Demands from Hiring Managers and mapping it to supply for Apple.
  • Responsible for Apple Resource Fulfillment.
  • Responsible for scheduling interviews of candidates with client.
  • Follow-ups with candidates and client.
  • Experience in Program Management. Analysis of Ramp downs and Resignations.
  • Posting jobs on internal platform of Cognizant - Yammer.
  • Experience in creating Staffing Service Orders for all Business Units of Cognizant.
  • Worked on improving the joining ratios.
  • Experience in SQL database.
  • Given KT to juniors and colleague
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Worked with cross-functional teams to achieve goals.
  • Maintained updated knowledge through continuing education and advanced training.
  • Recognized by management for providing exceptional customer service.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Senior Deal Desk Analyst

Cognizant Technology Solutions
Bangalore
07.2014 - 08.2021
  • Joined LinkedIn Order Management as pilot batch Coggerʼs Deal Desk APAC Team and helped in setting up the Deal Desk process from the scratch and building up the Coggerʼs team.
  • Supported all the sales reps in all regions (APAC, EMEA and NAMER) by providing them white-glove service by handling the end-to-end process of building the deal to ensuring the closure of it.
  • Providing them administrative and consultative support and providing them training on Salesforce usage, CPQ, Opportunity Management.
  • Administer the order approval process utilizing CRM System - Salesforce.com, Dynamic and Oracle. Ensuring timely and accurate processing of contracts, supporting our Sales Global Teams.
  • Working closely with cross functional teams including Billing Team for Invoicing issues, Collections team for Payment issues, Legal team for addition of custom Terms and Conditions, Enterprise Services for provisioning of Licenses, Revenue and Finance for complex orders and Salesforce Development team for any enhancements in Sales Force.
  • Manage Operational performance - Drive towards the agreed efficiency targets through defined Processes. Focus on driving quality with a view towards robust performance management, Stakeholder feedback and active metrics management.
  • Monitor operations performance on agreed Upon SLAs and key metrics. Advice on appropriate action plans where needed via consistent processes. Working on producing Sales metrics data and KPIs to measure Deal Desk performance for continuous improvement of reduced TAT & SLA.
  • People Management - Build and lead an engaged, high performing team and foster an Inclusive environment.
  • Stakeholder Management - Build & manage robust credible business relationships with key partners and stakeholders with a focus process maturity. Timely follow up on Specific Business escalations and propose active resolution.
  • Develop training materials and deliver training to the sales, internal teams on relevant topics such as the contracting process and contract management.
  • Preparing Weekly/Monthly/Quarterly Business review decks
  • Root Cause Analysis on the escalations
  • Interviewing the new hires
  • Handling leave tracker for the entity to check the shrinkage and attrition percentage
  • Drive the EWS (Early Warning System) tracker for the entity

Analyst

Cognizant Technology Solutions
Bangalore
02.2013 - 06.2014
  • Optum Healthcare US Process [Credentialing] in Advantage system
  • It's a healthcare process and do credentialing for providers in US. Credentialing is done for the provider documents and to check whether it's a good profile or not good profile.
  • Final Reviewer - Auditing the files which are processed by Verification Coordinator. Check on closure
  • File reports and check on Route Cause Analysis reports.
  • Feed back to the Verification Coordinator on the errors made.

Senior Process Executive

INFOSYS BPO Ltd
Banglaore
03.2010 - 01.2013
  • RCA for dis sat call's
  • Analysis OCR for the offline and online.
  • Closing the Service Request's.
  • Handling In Bound Calls Escalation.
  • Working towards ACHT reduction.
  • Working towards TOS (time on Switch).

Process Executive

ZTE Telecom India Pvt. Ltd
Bangalore
11.2008 - 02.2010
  • Analysis done on call log reports on weekly basis.
  • Working towards reduction of AHT and working towards FCR
  • Closing the service Request's.
  • Working towards ACHT reduction.
  • Working towards TOS (time on Switch).

Education

Project Management Professional

StarAgile Consulting LLC
09-2021

Bachelor of Computer Science

Seshadripuram First Grade College
05-2008

Skills

  • Salesforce
  • Dynamics 365
  • Tableau
  • CSP
  • Solution Builder
  • Compensation UI
  • Smarty Street
  • Power BI
  • Banjo
  • People management
  • Reports/PPT
  • Supervisory
  • Client management
  • Training
  • Team building
  • Microsoft office
  • Leadership
  • Resource fulfillment
  • Team collaboration
  • Effective communication

Hobbies and Interests

  • Watching Movies
  • Playing cricket
  • Travelling
  • Riding dirt bike

Timeline

TM Account Onboarding

Cognizant Technology Solutions
08.2021 - Current

Senior Deal Desk Analyst

Cognizant Technology Solutions
07.2014 - 08.2021

Analyst

Cognizant Technology Solutions
02.2013 - 06.2014

Senior Process Executive

INFOSYS BPO Ltd
03.2010 - 01.2013

Process Executive

ZTE Telecom India Pvt. Ltd
11.2008 - 02.2010

Project Management Professional

StarAgile Consulting LLC

Bachelor of Computer Science

Seshadripuram First Grade College

Similar Profiles

CREATE PROFILE
AKMAL AZEEZ