Akmal Khan

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle sales,operations and business transitions functions to meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

• CONTACT PHONE: 9136937099 LINKEDIN: https://www.linkedin.com/in/akmal-khan- 384216144

• Supervised team of 2500 staff members.
• Collaborated with team of 11 operations in the development of Business Transitions , Learning and Development, ISO and SOC implementation and adherence, Employee hiring, retention and firing policies, developing business approaches and KRA
• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Achieved 54% net profit through effectively helping with Automation
• Achieved 300% business growth introducing custom business scope of work for respective clients
• Resolved product issue through initial testing, process documents and regular audits
• Achieved [98%] by completing [Task] with accuracy and efficiency.
• Independently developed and implemented business continuity plans resulting 99% uptime
• Prepared and presented business risk analysis for ISO and SOC audits
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Played cricket at school. college and district level

●Create New Business Units and Departments

●Create Policy and Procedures

● Support Business Developments Strategies

● Create a business approach for the organization.

● analyzing business potential, implementing plans to drive sales, supplementing turnover, and achieving desired targets.

● Developing new streams for revenue growth and maintaining relationships with customers to achieve repeat/referral business.

● Conducting the competitor analysis by keeping abreast of market trends and competitors’ moves to achieve market share metrics, evolving. Market segmentation & penetration strategies to achieve targets.

● Mapping clients’ needs, identifying improvement areas, and implementing measures to maximize customer satisfaction levels.

● Managing service operations for rendering and achieving quality services; providing first-line customer support by answering queries & resolving issues and ensuring minimum AHT

● Leading, training & monitoring the performance of team members to ensure efficiency in sales operations and meeting of individual & group targets.

● Ensuring staff development by empowering them with training and live support to create next generation of leaders.

● Establishing effective relationships and engaging with key stakeholders to ensure aligned, consistent communication.

● Risk management in the execution of all testing, training, and change management activities

● Coordinate initial review of business systems, administration, resources, procedures, and methods to improve operational and cost- effectiveness, utility, and efficiency before transitioning to the operations Managers.

● To manage transition planning and changes in a controlled manner from design to operations

● Defining Operational Acceptance Criteria (OACs) for new or changed services and managing delivery against the OACs.

● Managing delivery expectations and timely responses in all engagements

● Managing and contributing to the delivery of small to medium. projects to improve Service Management's service offerings.

● Acting as the point of reference for Service Transition expertise in the region

● Operating model design & redesign to ensure that services are. effectively supported.

● Recruited, developed, and established a BPO center to service large. Complex professional customers' business needs. 

● Set up a start-up BPO to manage up to five hundred employees across multiple locations, starting with 22 in Aug 2017 employees to a current size of 800 as of Jan 2021 employee generating $11.5 B in revenue.

● Led a team of corporate managers, and analysts and Manage BPO operations to service varying segments of US Mortgage origination and accounting.

● Managing the business at 70% net profit for more than 24 months.

● Leveraged CRM tool to enhance sales processes, visibility, customer interactions, and promotions.

●Provide operational, sales improvements and leadership to assist multiple operations centers with a team of eight hundred associates

●Introduced and Presented the Verity in global webinars across all the other BPO.

● Initiated and expanded the businesses in other domains like accounting and IT support that now contributes to 27% of the overall business in less than 24 months.

●Started and Expanded the Accounting Department for Mortgage Lenders that are generating additional revenue of $170000.00.

● Consistently reducing the cost of loan production both for Verity and Its client by 50% in 24 months.

● implemented training to improve the customer experience inside and outside the footprint of Verity Global Solutions PVT Ltd well known as Verity Global Solutions LLC.

●Transitioned 6 Projects ranging from $40000.00 each month with the previous organization.

● Scaled the organization span from 1 Client to 58 Clients in 2 years.

● Build Centers, Units, departments, and Processes.

● Trained and Certified in US Mortgages (Originations, Default, and Servicing)