Akmal Pasha

▪ Understand the basic professional standards and established procedures, policies before taking action and making decisions

▪ Processing claims/ developing projects as per the process guidelines

▪ Having calibration call with the onshore team and if any update received, updating the same with the team

▪ Enrol the Medicare eligible members in Legacy and FACETS systems and provide the Enrolment Benefits to the Customers

▪ Keeps customers up to date on status of projects

▪ Taking care of all types of quarries related to commissions of the Brokers

▪ Generating the Group number with the help of Sales & Under writing department

▪ Working as a Broker Analyst for Broker Commission Team and Enrolling the New Brokers and maintaining the exiting Brokers data

▪ Preparing Daily/Weekly Quality Report and Preparing Weekly/ Monthly Quality presentations and defect trackers on time to time

▪ Investigation of payments and cross check with the Group posted amount and Paid Amount General Agent Companies

▪ Running 3 day’s commission cycle every month, once accounting cycle closes. validating Reconciliation statements every month

▪ Follow up with customers Via E-mail to ensure the issue has been resolved

▪ Coordination with multiple internal teams (Information Technology, Underwriting Team, Accounts Payable, Accounts Receivables Team and Marketing Team etc)

▪ Preparing weekly and monthly billing manual invoices

▪ Working on monthly billing reconciliation

▪ Taking care of all types of quarries related to group level and individual level billing