Akmal Ismail Khan
Ganguli
Summary
To obtain a creative and challenging position in an organization that gives me an opportunity for self-improvement and leadership, while contributing to the symbolic growth of the organization with my skills.
Overview
6
6
years of professional experience
6064
6064
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
Customer Service Representative
Accenture
02.2024 - 06.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Senior Consultant Customer Support Agent
24 7 intouch
02.2022 - 09.2023
Technical Customer Support Associate
IBM
05.2019 - 10.2021
Customer Support Associate
Accenture Workplace Solutions
10.2018 - 06.2019
Education
BBM -
BHANDARKARS’ ARTS AND SCIENCE COLLEGE, MANGALORE UNIVERSITY
CLASS 12TH (HEBA) -
SARASWATHI VIDYALAYA PRE-UNIVERSITY COLLEGE, PRE- UNIVERSITY EDUCATION
CLASS 10TH -
TOUHEED ENGLISH MEDIUM SCHOOL, KARNATAKA SECONDARY EDUCATION
MBA -
Liverpool Jhon Moores University
04.2001 -
Post Graduation Program in Management -
IMT Ghaziabad Business School, Ghaziabad
Skills
Microsoft Office
Article writing
Public Speaking
Tally 9
Service Now
Active Directories
Microsoft Excel
Team building
Team leadership
Good listener
Good speaker
Citrix
Stress Management
Customer service
Problem-solving
Accomplishments
- Received a reward and recognition in Accenture for quick learner in process and making highest sales in our team
- Won first place in Poem writing competition – “Chocolate Crisis”
- Lead the group as CEO in management fest
- Won first place in “Launch Pad” in management fest
- Hosted events in Annual Day with parts of Emcees
- Voice for a character in a drama in All India Radio station
- Participated in Quiz competition at Sahyadri College, Mangalore
Certification
Agile Expert Certificate of Proficiency
Timeline
Customer Service Representative
Accenture
02.2024 - 06.2024
Senior Consultant Customer Support Agent
24 7 intouch
02.2022 - 09.2023
Technical Customer Support Associate
IBM
05.2019 - 10.2021
Customer Support Associate
Accenture Workplace Solutions
10.2018 - 06.2019
MBA -
Liverpool Jhon Moores University
04.2001 -
BBM -
BHANDARKARS’ ARTS AND SCIENCE COLLEGE, MANGALORE UNIVERSITY
CLASS 12TH (HEBA) -
SARASWATHI VIDYALAYA PRE-UNIVERSITY COLLEGE, PRE- UNIVERSITY EDUCATION
CLASS 10TH -
TOUHEED ENGLISH MEDIUM SCHOOL, KARNATAKA SECONDARY EDUCATION
Post Graduation Program in Management -
IMT Ghaziabad Business School, Ghaziabad
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