Summary
Overview
Work History
Education
Skills
Websites
Hobbies
Languages
Timeline
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Akram Raza

Sector-45,Gurugram

Summary

Dedicated professional offering several years of experience. Effective at independently planning and managing diverse business relationships. Proficient in time management with disciplined execution strategy. Demonstrated strong organizational skills and communication abilities. Professional driven to manage costs and establish strategic, mutually beneficial partnerships and relationships with users, vendors, and service providers.

Overview

3
3
years of professional experience

Work History

Verification Executive

Policybazaar
Gurugram
03.2024 - Current
  • Key Responsibilities:-
  • 1. Document Verification:- Verify the authenticity of documents submitted by policyholders or applicants, such as ID proof, address proof, income proof, medical records, and other required documents.
  • 2. Customer Data Verification:- Cross-check and validate personal and financial information provided by customers (e.g., contact details, employment information, previous insurance history).
  • 3. Policy Underwriting Support:- Assist the underwriting team by providing accurate verification information for applicants seeking coverage. Ensure that all required verifications are completed before policies are approved or rejected.
  • 4. Risk Assessment and Fraud Prevention:- Conduct background checks and ensure that all applicants meet the necessary criteria to qualify for specific insurance plans.
  • 5. Handling Customer Queries and Follow-Up:- Communicate with customers to resolve any issues related to document submission, missing information, or discrepancies. Provide timely responses to customer queries and ensure clarity regarding the verification process.
  • 6. Ticket Management:- Create a ticket for each verification task, updating the system with the status and any actions taken. Ticket Creation: For each verification request (e.g., a claim or policy inquiry), create a ticket in the customer service system, logging the details such as the customer's information, nature of the issue, and any supporting documentation Ticket Assignment: Assign the ticket to the appropriate team (e.g., claims department, underwriting team) for review or further investigation.
  • 7. Monitoring Ticket Progress: Track the status of tickets and ensure timely resolution, ensuring that all relevant information is updated regularly in the system. Ticket Escalation: If a ticket cannot be resolved at the verification level or requires further investigation (e.g., fraud concerns, complex policy issues), escalate it to higher management or specialized teams. Ticket Closure: Once the verification task is complete, the ticket is closed. Communicate with customers to confirm the completion of the verification or resolution of the issue.

Lead Generation Executive

Lenskart Solutions Pvt. Ltd.
Gurugram
01.2022 - 06.2023
  • Key Responsibilities:-
  • 1. Spearheaded Home eye-checkup service, responsible for end-to- end eye-checkup appointments from selling the service to collecting the feedback from the customers and ensure smooth flow of process.
  • 2. Proper flow and collaboration between customer, customer service team and field team to fill the gap.
  • 3. Curated and conducted mentorship sessions for team of 12 employees to upskill and train them to be role ready.
  • 4. Developed and maintained sales analytics reports and dashboards to provide actionable insights that support data driven decision making for tracking progress and ensure growth
  • 5. Nurtured and developed existing leads.
  • 6. Continuously worked to understand the needs of customers and assisted in identifying solutions that meet those needs.
  • 7. Meet monthly sales target and activity levels on a consistent basis.
  • 8. Consistently among the top 5% of the team excelling in both performance and value addition.
  • Chat - HTO - Lenskart:-
  • 1. Responsible for the conversion of those leads
  • 2. Handled customer queries effectively and resolved them
  • 3. Prepared dashboards for conversion data and updated dump data on daily basis.
  • 4. Assisted to make chat template and made changes in process as per the customer feedback
  • 5. Prepared final reports for each month regarding the attended percentage of the leads and conversion percentage and connected percentage.

Education

Bachelor of Science -

Swami Vivekanand Subharti University
Ranchi, Jharkhand
05-2023

12th

Jharkhan State Open School
Ranchi, Jharkhand
03-2019

10th

RNP Public School
Chhapra, Bihar
03-2017

Skills

  • Document verification
  • Policy underwriting
  • Risk assessment
  • Fraud prevention
  • Ticket management
  • Problem-Solving
  • Time Management
  • Multitasking
  • Adaptability
  • Patience
  • VLOOKUP
  • Conditional Formatting
  • Linux

Hobbies

  • Playing carrom
  • Listing hip-hop songs
  • Learning new things
  • Vides Editing
  • Work on AI Tools

Languages

Hindi
First Language
English
Intermediate (B1)
B1

Timeline

Verification Executive

Policybazaar
03.2024 - Current

Lead Generation Executive

Lenskart Solutions Pvt. Ltd.
01.2022 - 06.2023

Bachelor of Science -

Swami Vivekanand Subharti University

12th

Jharkhan State Open School

10th

RNP Public School

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Akram Raza