AKRITI AGARWAL
Store Manager, Luxury Retail.
Delhi,DL
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
18
18
years of professional experience
Work History
Store Manager
Ensemble ( MISHRU)
01.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Worked closely with production teams to ensure high-quality manufacturing and timely delivery of products.
- Monitored and replenished display inventory and restructured according to available stock.
- Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
- Researched current trends in visual merchandising to create modern and attractive displays.
- Coordinated with marketing team to create cohesive in-store promotional materials for special events and sales campaigns.
- Designed custom garments for high-profile clients, enhancing the brand''s reputation for luxury and exclusivity.
- Clearly communicated design revisions to members of fashion design team.
Showroom Manager
PC Jeweller
08.2022 - 12.2022
- Increased showroom sales by developing and implementing dynamic display strategies that highlighted key product features.
- Conducted regular training sessions for staff on emerging trends and customer service techniques, keeping team informed and skilled.
- Maintained clean and inviting showroom environment, ensuring pleasant shopping experience for all visitors.
- Implemented energy-saving measures, reducing operational costs and demonstrating showroom's commitment to environmental sustainability.
- Solved customer complaints with timely and effective solutions, maintaining positive reputation in market.
- Developed customer loyalty program that rewarded repeat business, significantly increasing customer retention rates.
- Managed inventory levels for optimal stock availability, resulting in reduced backorders and customer wait times.
- Assisted with hiring, training and mentoring new staff members.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Store Manager
Diamond World
08.2007 - 10.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
Education
B.Com Pass
School of Open Learning, University of Delhi
DELHI, India05.2007
Fashion Design
JD Institute of Fashion Designing
Delhi, India09.2006
Skills
Customer Service Management
Employee Training
Store Merchandising
Retail Inventory Management
Store operations
Problem-Solving
Friendly and Positive
Store displays
POS Systems
Customer Relations
Promotional planning
Order Management
Timeline
Store Manager
Ensemble ( MISHRU)
01.2023 - Current
Showroom Manager
PC Jeweller
08.2022 - 12.2022
Store Manager
Diamond World
08.2007 - 10.2019
B.Com Pass
School of Open Learning, University of Delhi
Fashion Design
JD Institute of Fashion Designing