Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Akriti Agrawal

Akriti Agrawal

Bengaluru

Summary

Dynamic candidate committed to optimizing systems performance for reduced operational costs and streamlined workflows. Performs timely software installations and tests alongside routine troubleshooting to facilitate system transitions and minimize downtime. Simplifies complex topics and processes to make technical interactions less intimidating for average users.

Overview

5
5
years of professional experience
4
4
years of post-secondary education

Work History

Application Support Analyst

Thomson Reuters
Bangalore
03.2024 - Current
  • Collaborated with developers, analysts and project managers to expedite incident resolutions.
  • Streamlined support processes for improved end-user experience and reduced resolution times.
  • Provided 24/7 support for web- and client-based applications, file and data feeds and batch processes to prevent impact to business.
  • Used ServiceNow to track, maintain and update trouble tickets.

Associate Consultant

Software AG
Bangalore
10.2021 - 03.2024
  • Develop & maintain technical expertise in diverse areas of IOT product functionality
  • Involved in product installation, configuration and upgrade, providing platform support using chef, docker, kubernetes orchestration technologies
  • Providing assistance over Support Incidents, troubleshooting, debugging related to product capabilities, via JSM, emails exchange
  • Involved in planning strategies, discussions with customers, preparing pre-requisites checklist, support over both on-premise and cloud platforms
  • Building Solutions for End-End perspective of business use-case adhering to product capabilities
  • Developed & maintaining a monitoring solution, enhancing better platform support and troubleshooting using tools like prometheus, grafana and loki
  • Collaboration with development team on product bug

Automation Analyst

Tata Consultancy Services
Bangalore
02.2020 - 10.2021
  • Successfully automated 500+ Guidewire Test cases for Policy Center, Billing Center, Claim Center using Selenium-Java keyword driven framework
  • Performed Regression Tests using automated Test Scenarios, bug reports and defects identification
  • Developed re-usable Java functions for automation purpose.

Contractor

Software AG
Bangalore
06.2019 - 02.2020
  • Started as an Intern in Performance Testing, R&D unit
  • Worked on webmethods product suite, middleware integration products performance benchmark tests using Jenkins, CI/CD pipeline, ant scripts
  • Understanding on Performance KPI's
  • Used tools like Jmeter for load testing, JProfiler for debugging, bottleneck identification.

Education

B.Tech - Computer Science

BBDNITM
Lucknow
08.2015 - 06.2019

Skills

Chef

Puppet

Docker

Kubernetes

Selenium

Core Java

Jenkins

JMeter

Ant Scripting

Prometheus

Grafana

Loki

Amazon Ec2

API Testing

Postman Tool

Customer Support

Personal Information

  • Date of Birth: 05/08/96
  • Gender: Female

Timeline

Application Support Analyst

Thomson Reuters
03.2024 - Current

Associate Consultant

Software AG
10.2021 - 03.2024

Automation Analyst

Tata Consultancy Services
02.2020 - 10.2021

Contractor

Software AG
06.2019 - 02.2020

B.Tech - Computer Science

BBDNITM
08.2015 - 06.2019

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Akriti Agrawal