Akriti Gupta
Noida
Summary
Results-oriented professional with 8+ years of experience across Fin-Tech, E-commerce, and IT, specializing in B2B, D2C and strategic account management. Skilled in driving revenue growth, managing high-value portfolios, and leading large channel partner networks. Adept at aligning insurance solutions with client goals, enhancing retention, and delivering data-driven, customer-focused outcomes through cross-functional collaboration and stakeholder engagement.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Key Account Manager
Zopper
06.2022 - Current
- Developed and maintained strong partnerships with OEM & NBFC Clients, leading to a 20% increase in market share and product adoption.
- Managing the Consumer Durable & Mobile industries’ retailers and distribution network to manage and grow sales of channel partners.
- Scaling and managing a distributor network of 500+ distributors and 75,000+ retailers across India, achieving a 40% YoY revenue growth by optimizing channel engagement.
- Maintained >95% account retention through proactive engagement and tailored insurance solutions.
- Consistently identified new products, verticals, and revenue opportunities for existing partners by staying abreast of market trends and emerging customer needs.
- Conducted regular interactions with channel partners to promote Zopper Products, enhancing brand presence and retention.
- Leveraged competitive insights, data analytics, and strategic tools to evaluate feasibility, streamline go-to-market efforts, and support informed decision-making that drives partner and business growth.
- Provided monthly and annual growth reports for CXOs, focusing on customer satisfaction metrics.
- Collaborated with internal sales teams and cross-functional teams to address reconciliation, client inquiries, and technical issues efficiently.
- Identified and capitalized on sales opportunities, resulting in improved client retention and revenue generation.
- Aligned Field Sales Teams with organizational objectives, ensuring customer experience consistency and demand alignment.
Client Relationship Manager
Zopper
06.2021 - 06.2022
- Established and nurtured strong client relationships, leading to a 20% increase in client portfolio through cross-selling initiatives.
- Regularly monitored client satisfaction metrics, resulting in a 30% improvement in feedback and overall client satisfaction.
- Set revenue targets and tracked progress, meeting quarterly goals and addressing deviations.
- Worked with product development to incorporate client feedback into device protection plans.
- Collaborated across departments including sales, marketing, and customer support to deliver seamless experiences.
Key Account Manager, Key Client Division
IndiaMART InterMESH Ltd
02.2019 - 06.2021
- Led a client portfolio achieving consistent revenue growth, surpassing sales and productivity targets.
- Aligned account, production, and operations teams to streamline service delivery and enhance client focus.
- Drove recurring revenue growth by 25% through upselling, cross-selling, and renewals.
- Supervised and trained new team members, boosting adherence to company standards and team efficiency.
- Helped partners improve sales through analytical insights and catalog enhancement.
- On behalf of clients, managed product listing, mapping, and catalog creation with accurate and engaging content.
- Resolved compliance issues and client conflicts, maintaining high service standards.
Project Delivery Manager
Sigma IT Software Designers Pvt Ltd
08.2017 - 02.2019
- Managed 50+ projects simultaneously, ensuring on-time delivery and client satisfaction.
- Coordinated between Sales Teams and clients to drive successful project execution.
- Contributed actionable insights during marketing strategy meetings to align campaigns with business goals.
- Maintained and updated CRM software with detailed client interaction records, enhancing lead tracking and follow-up efficiency.
- Qualified leads and successfully closed deals through persuasive negotiation and relationship management.
- Resolved customer complaints professionally, escalating issues when necessary to ensure timely resolution.
- Assessed and analyzed customer requirements to design and implement effective IT project plans.
- Conducted quality assurance checks to verify accuracy and integrity of data used in IT projects.
Education
Master's - Business Analytics
Simplilearn
Noida01.2025
Bachelor of Technology - Electronics Communication Engineering
JSS Academy of Technical Education
Noida07.2017
Diploma - Instrumentation and Control Engineering
Board of Technical Education
Lucknow06.2014
High School Diploma -
CP Vidhya Niketan
Farrukhabad04.2011
Skills
- Data Analytic Tools: Power BI, Tableau
- CRM Software: Salesforce, Zoho CRM
- ERP Systems: M-ERP, Web-ERP
- Project Management: JIRA, Asana, Trello
- Advanced MS Office: AI-powered data analysis
- Editing Tools: CorelDRAW X7, Canva
Certification
- Data Analytics with Specialization of Tableau
- Introduction to Cyber Security
- Chat GPT & AI Hacks Using MS Office
Core Competencies
- Account Retention & Revenue Growth
- Stakeholder & Partnership Management
- Strategic Sales Planning & Market Expansion
- Cross-Functional Coordination
- Customer Success & Satisfaction
- Data-Driven Decision Making
- Program & Project Management
Timeline
Key Account Manager
Zopper
06.2022 - Current
Client Relationship Manager
Zopper
06.2021 - 06.2022
Key Account Manager, Key Client Division
IndiaMART InterMESH Ltd
02.2019 - 06.2021
Project Delivery Manager
Sigma IT Software Designers Pvt Ltd
08.2017 - 02.2019
Master's - Business Analytics
Simplilearn
Bachelor of Technology - Electronics Communication Engineering
JSS Academy of Technical Education
Diploma - Instrumentation and Control Engineering
Board of Technical Education
High School Diploma -
CP Vidhya Niketan
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