AKRITI KUMARI

• Performing comprehensive quality audits to ensure adherence to company standards and customer satisfaction metrics.

• Providing training and mentoring to new hires, enhancing their skills and performance.

• Utilizing the Sprinklr tool to enhance customer interactions across multiple channels, ensuring seamless communication.

• Managing and escalating customer complaints on the Salesforce and Zendesk platforms, ensuring timely and effective resolution.

• Resolving queries and concerns on various social media platforms, maintaining a positive brand image.

• Skillfully managing negative comments to uphold the company's reputation.

• Handled reviews and feedback on various social media platforms, including Twitter, LinkedIn, App Store, and Quora, ensuring timely responses and resolution of issues.
• Utilized the Freshdesk tool to raise tickets for customer complaints, coordinating with relevant departments to ensure prompt and effective resolution.
• Managed and resolved escalation issues, maintaining high levels of customer satisfaction and loyalty.
• Monitored online reputation and implemented strategies to improve brand perception and engagement.

• Conducted sales calls to clients regarding real estate properties and successfully closed leads.
• Maintained continuous follow-up with consumers to build strong client relationships.
• Gained a comprehensive understanding of various real estate projects and aligned offerings with consumer requirements.
• Analyzed competitors' activities and devised strategies to effectively counter them.

• Developed interest groups for retargeting campaigns to enhance customer engagement.
• Conducted thorough research on target audiences to tailor marketing strategies effectively.
• Built links to improve SEO and drive traffic to the company's website.
• Assisted in the creation and implementation of digital marketing campaigns across various platforms.
• Analyzed campaign performance data and provided actionable insights for optimization.
• Collaborated with the marketing team to develop and execute marketing strategies.