Oracle
Akriti Nigam
Service Administrator
Pune
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Service Administrator
Cummins
07.2022 - Current
- Acted as liaison between management and project teams
- Analyzed project status at least weekly and acted as liaison between clients and vendors
- Performed knowledge transfer between the clients and my trainees to build an engagement between both
- Setting up weekly meetups with onshore team and offshore team to coordinate and plan all projects dynamics
- Working in CSSNA Back-order Parts team by providing appropriate information to stakeholders
- Providing stock information every day to close back order line count
- Inflation of dollar through back-order completion
- Continuing providing details to Branches
- Created SOP for new scenario
- Tasked with data entry, records oversight and issue resolution for team of 30+ customer service personnel
Customer Service Representative
Wipro
03.2020 - 06.2022
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
- Created new customer database by entering customer information into database
- Handled customer inquiries, answered questions, and resolved problems in timely manner
- Hosted quarterly project reviews, ensuring alignment between project deliverables and resources
- Maintained project backlog to track all ongoing projects and commitments.
Process Executive
Infosys
06.2017 - 06.2018
- Developed a better understanding of the company's product offerings, creating greater enjoyment of the store's merchandise
- Handled customer inquiries, answered questions, and resolved problems in a timely manner.
Education
B.E. in Computer Science - Computer Engineering
Rajiv Gandhi Of Engineering Prodyogiki Vishwavidyalaya
Bhopal, Madhya-Pradesh 06.2012 - 06.2016
Skills
Power BIundefined
Software
Timeline
Service Administrator
Cummins
07.2022 - Current
Customer Service Representative
Wipro
03.2020 - 06.2022
Process Executive
Infosys
06.2017 - 06.2018
B.E. in Computer Science - Computer Engineering
Rajiv Gandhi Of Engineering Prodyogiki Vishwavidyalaya
06.2012 - 06.2016
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