Aksa G. Johny
Thiruvananthapuram
Summary
Dynamic Customer Service Executive with South Indian Bank, skilled in account management and banking operations support. Excelled in mentoring junior staff and enhancing customer satisfaction through effective communication. Proficient in MS Office and DTP, delivering impactful service and fostering strong employee relationships to drive team success.
Overview
8
8
years of professional experience
Work History
Customer Service Executive
South Indian Bank
Thiruvananthapuram
05.2017 - Current
- Communicated effectively with team members to ensure timely response times for customers.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Mentored junior team members and managed employee relationships.
- Performed follow-up calls to customers regarding their inquiries or orders.
Education
MBA - Agri-Business Management, HR-Marketing Specialization
College of Co-operation, Banking and Management, Kerala Agricultural University
Thrissur07.2016
B.Sc. - Chemistry
Mar Ivanios College
Trivandrum, Kerala01.2013
XII -
LMS Boys HSS Amaravila
Kerala01.2010
X -
St.Mary’s HSS Kamukincode
Kerala01.2008
Skills
- Banking operations support
- Account management
- IT Designer
- DTP
- MS Office
Awards
- Got Higher Education Scholarship during Graduation.
- Got Second Prize in Marketing Game at Chinmaya Institute of Management and Technology.
- Done a presentation of 'Voices: For and Of Women' Regarding Women Mobility Issues in Kerala for Oslow University students at CREST.
Languages
- Malayalam
- English
- Hindi
- Tamil
Projects
Pollution Level of water in the campus of Mar Ivanios College (Graduation Major Project) Opportunities and Challenges of Agri Start-ups in Thrissur (MBA Minor Project) An Evaluation of Training Programme on Basics of Local Governance Conducted By KILA (MBA Major Project)
Extracurricular Activities
NSS (National Service Scheme) volunteer in Mar Ivanios College. Class representative for the first semester in MBA-ABM. Part of SAFEWAY (Scientific Academy For Education & Welfare Activities Of Youth) Project to help backward community students educationally during PGCCPD course at CREST. Attended NSS Camp at Pappala village in Kilimanoor for seven days. Joint coordinator of marketing game conducted as a part of 'BLUE OCEAN 2015' Management Meet.
Additional Qualification
Post Graduate Certificate Course in Professional Development (PGCCPD), Centre for Research and Education for Social Transformation (CREST), Calicut, 5 months, 12/16/13, 05/16/14
Hobbies and Interests
- Reading
- Listening to music
References
- Prof. Philip Sabu, Former Director, MBA Agribusiness Management, CCBM, Kerala Agricultural University, 09387111989
- Dr. A. M. Jose, Associate Director, MBA-ABM, CCBM, KAU, 9495884527
Personal Information
- Father's Name: S. Johny
- Mother's Name: Geetha R.
- Date of Birth: 08/06/92
- Nationality: Indian
- Marital Status: Single
Timeline
Customer Service Executive
South Indian Bank
05.2017 - Current
MBA - Agri-Business Management, HR-Marketing Specialization
College of Co-operation, Banking and Management, Kerala Agricultural University
B.Sc. - Chemistry
Mar Ivanios College
XII -
LMS Boys HSS Amaravila
X -
St.Mary’s HSS Kamukincode
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