Blogger
Aksha J
Technical Analyst
Bengaluru,India
Summary
Talented Technical Analyst with expertise in understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven Skill in resolving problems quickly on first call. Skilled at offering clients with easy to understand guidance and actionable advice.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
4
4
Certificates
3
3
Languages
Work History
Technical Analyst
Kyndryl India Pvt. Ltd
Bengaluru, India
09.2021 - Current
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and ICD.
- Managed over 1,100 Incidents/ requests per month maintaining overall high-resolution rate
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Configured hardware and granted system permissions to new employees.
- Diagnosed, troubleshot and resolved network and system problems.
- Discovered root causes of problems and identified appropriate solutions.
- Monitored systems in operation and quickly troubleshoot errors.
- Used ticketing systems to manage and process support actions and requests.
Technical Analyst
IBM India Pvt. LTD
Bengaluru, India
11.2018 - 08.2021
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and ICD.
- Managed over 1,100 Incidents/ requests per month maintaining overall high-resolution rate
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Configured hardware and granted system permissions to new employees.
- Diagnosed, troubleshot and resolved network and system problems.
- Discovered root causes of problems and identified appropriate solutions.
Education
B.E - Electrical, Electronics Engineering
National Engineering College (NEC)
Kovilpatti, Tamil Nadu 07.2014 - 05.2017
High School Diploma -
Rose Mary School
Tirunelveli, Tamil Nadu 06.2012 - 05.2014
Secondary School Certificate - Science
Rose Mary School
Tirunelveli, Tamil Nadu 06.2011 - 05.2012
Skills
Remote Technical Support
Application installations
Technical issue analysis
Ticket support system management
Network diagnostics
Active Directory
Quality assurance
Data recovery
Issue troubleshooting
Certification
Foundation Program
Interests
Influencer
Author
Art- Pastel Coloring
Timeline
Technical Analyst
Kyndryl India Pvt. Ltd
09.2021 - Current
Technical Analyst
IBM India Pvt. LTD
11.2018 - 08.2021
B.E - Electrical, Electronics Engineering
National Engineering College (NEC)
07.2014 - 05.2017
High School Diploma -
Rose Mary School
06.2012 - 05.2014
Secondary School Certificate - Science
Rose Mary School
06.2011 - 05.2012