Akshada Dabhade
Pune
Summary
Dynamic billing specialist with a proven track record at Billing, excelling in discrepancy resolution and internal auditing. Adept at problem-solving and team building, I effectively streamlined operations and enhanced training processes, ensuring quality assessments and fostering knowledge sharing among colleagues.
Overview
5
5
years of professional experience
2020
2020
years of post-secondary education
Work History
Specialist
Ups-UK Billing
Pune
12.2022 - Current
- Analysed billing discrepancies and resolved issues promptly with clients.
- Collaborated with cross-functional teams to streamline billing operations
- Conduct cross training
- Conduct audits, identifies exception, implement corrective action, report findings and maintain internal audits
- Communicated effectively with clients to clarify billing inquiries and concerns.
- Created training materials for new hires on the company's procedures and policies.
Knowledge Specialist
Mphasis
Pune
11.2020 - 09.2022
- To verify charges on invoices,Keep a record of all transactionsin bookkeeping system. Trackcredit purchases made bycustomer and ensure paymentsare accurately recorded. RegularlyReview and reconcile payments to rectify discrepancies in billing
Education
Bachelor of Science - Physics
Nowrosjee Wadia College
Pune 06.2016 - 06.2019
Genba Sopanrao Moze
PuneSkills
- Billing analysis
- Discrepancy resolution
- Internal auditing
- Problem solving
- Team building
- Employee training
- Knowledge sharing
- Root-cause analysis
- Quality assessment
- Active listening
- Decision-making
- Multitasking Abilities
- Expert problem solving
Languages
Marathi
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Specialist
Ups-UK Billing
12.2022 - Current
Knowledge Specialist
Mphasis
11.2020 - 09.2022
Bachelor of Science - Physics
Nowrosjee Wadia College
06.2016 - 06.2019
Genba Sopanrao Moze