SQl
Akshai V Nayak
Supply chain operations
Bengaluru
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
Work History
Operations Excellence Lead
Udaan.com
Bengaluru
7 2022 - Current
- Control Tower:
- Network Breach Reduction by 27%
- Hygiene and Performance at assets- First /Last Mile, Warehouse & TC maintained >97%
- Undertook control projects at first mile and last mile to improve TAT and reduce leakages by 30% 3pl Performance adherence
- Created dashboard on 3pl vendors performance using BI tools and SQL for leadership team
- Dashboard assisted to identify fake buyer accounts and reduced RTO% by 19% at pincode level
- Data visibility reduced fake attempts, identified vendor(s)-zonal speed
- Improved overall performance by 5%
- Real time Bottlenecks identification, high GMV shipments visibility in network assisted in faster O2D conversion during month end book closure
- Collaborated with stakeholders to identify opportunities for process enhancements, leading to improved customer satisfaction.
- Streamlined operations by identifying inefficiencies and implementing process improvements
- Led cross-functional teams for continuous improvement initiatives, resulting in increased efficiency
Supply Chain- Procurement Operation Logistics
Udaan.com
Bengaluru
07.2019 - 06.2022
- Dock hit planning and scheduling of non-food inbounds for 14 warehouses- PAN India
- Responsible for negative flow, clearing of inbound QC rejected stocks from PAN India warehouses to OEMs >800 crores worth of stocks
- Program managed product development for RTV on QC rejected stocks & integration with UE supply chain network- reduced TAT to 2 business days
- Program managed Dock scheduling product for fresh inbound (non-food)
- Automation of inventory recalls and IWIT process
- Managed team size of 25+ in fulfillment operation
- Led cross-functional projects aimed at improving overall company profitability through lean initiatives in supply chain department.
- Mentored junior team members by sharing industry knowledge, fostering culture of learning within department.
Reverse Supply Chain Leader & Process Manager
Decathlon India Pvt Ltd (Omnicommerce)
Bengaluru
07.2016 - 07.2019
- Project Manager- Design and implementation of return flow on Decathlon
- In website/app
- Design and implementation of optimum logistics model for Reverse supply chain, inventory management
- Conceptualized and implemented 2nd life-project in reverse supply chain
- Setup team and process to check quality of products brought back from customer to warehouse Complying to KPI
- Design and implementation of Return Process for Ship from store project, Scan and go project, Click & collect project
- Reconciliation between return shipments Vs WMS data
- Inter business units stock transfer movements
- Review of Carrier service levels
- Bills audit related to carriers
- Setup Drop points (Decathlon Stores) for users to return products in store, reduced return cost by 20%, improved user experience(>4 ratings), TAT of refund cycle reduced to less than 24hrs
- Contributed in design and implementation of ship from store(SFS), Transport management solution(TMS) and Order management solution (OMS) programs
- Directed high-impact projects from conception to completion, consistently delivering on time and within budget constraints
Operations and Order Management
Decathlon Sports India Pvt Ltd
Bengaluru
10.2015 - 07.2016
- Worked from 3rd party vendor to overlook order fulfillment, Involved in designing order fulfillment flow
- Involved in preparing and developing panel to process order from SnapDeal panel
- Integrated buffer stock solution to identify item codes with limited stock and implement process to fulfill orders faster
- Involved in developing FTP integration with SnapDeal for stock update
- Setup returns process in Warehouse to manage cancelled and return orders from SnapDeal
- Responsible for enhancement of systematic tools required for reverse management
- Responsible for SLA adherence for orders by implementing tools such as online order tracker, stock availability check
Business Development Executive- Key Accounts
Decathlon Sports India Pvt Ltd
Bengaluru
10.2014 - 10.2015
- Worked with vendors to list catalog of Decathlon on various market place(Amazon, Flipkart, Paytm, SnapDeal)
- Targeted sports academies and universities through vendors
- Spearheaded online sales with varies promotion activities Eg- World Cup campaign(FLX brand cricket), Aqua theme campaign(Tribord & Nabaji).
- Responsible to clear dead stock with involvement in operations.
- Product manager- order management system for B2B business
Key Account Manager, Region In Charge- Bangalore, Tamil Nadu, Kerala.
Infotrack Telematics Pvt Ltd. (Group Company of Zenrin DataCom, Japan)
Bengaluru
09.2013 - 09.2014
- Managing Customer relationship
- Logging and progressing all new leads /potential sales enquiries
- Making sales call and handling enquiries from potential customers
- Coordinating company representation at relevant conferences and exhibition
- Work closely with advertising media and help incorporate new business strategies and marketing methods
- Coordinate proper company resources to ensure efficient and stable sales result
- Manage personnel and develop sales and sales support staff
- Project Coordinator for web development (InfoTrack Telematics Pvt Ltd)
- Managed over 50 customer calls per day, increased sales by 10%
- Contributed to event marketing, sales and brand promotion
- Developed and maintained strong working relationships with professionals within assigned territory
- Monitored service after sale and implemented quick and effective problem resolutions
Joined as 'Trainee Engineer' Promoted to 'Business Development Executive- Technical'
E Surveying Solutions
Bengaluru
08.2009 - 08.2010
- Identify and established prospective customers, product development, Help file compilation, Testing of products
- Devised and implemented strategies to create new revenue streams and cut operational costs.
Education
MBA - Marketing Research
Manipal University
Manipal, Karnataka 08.2010 - 08.2012
B.tech. in Computer Science Engineering - Computer And Information Sciences
Visvesvaraya Technological University
Bangalore, Karnataka 07.2004 - 07.2008
Skills
Sustainability Initiatives
Order Fulfillment
Software
Advanced Excel
Power BI
Datastudio
Timeline
Supply Chain- Procurement Operation Logistics
Udaan.com
07.2019 - 06.2022
Reverse Supply Chain Leader & Process Manager
Decathlon India Pvt Ltd (Omnicommerce)
07.2016 - 07.2019
Operations and Order Management
Decathlon Sports India Pvt Ltd
10.2015 - 07.2016
Business Development Executive- Key Accounts
Decathlon Sports India Pvt Ltd
10.2014 - 10.2015
Key Account Manager, Region In Charge- Bangalore, Tamil Nadu, Kerala.
Infotrack Telematics Pvt Ltd. (Group Company of Zenrin DataCom, Japan)
09.2013 - 09.2014
MBA - Marketing Research
Manipal University
08.2010 - 08.2012
Joined as 'Trainee Engineer' Promoted to 'Business Development Executive- Technical'
E Surveying Solutions
08.2009 - 08.2010
B.tech. in Computer Science Engineering - Computer And Information Sciences
Visvesvaraya Technological University
07.2004 - 07.2008
Operations Excellence Lead
Udaan.com
7 2022 - Current
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